Service Delivery Ops Specialist/Team Lead
Location: Puerto Rico - Guaynabo Corp (location is non-negotiable)
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Song, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 710,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
In today’s business environment, growth isn’t just about building value—it's fundamental to long-term business survival. So how do organizations sustain themselves? The key is a new operating model—one that's anchored around the customer and propelled by intelligence to deliver exceptional experiences across the enterprise at speed and at scale. You will deliver breakthrough business outcomes for clients—by harnessing talent, data and intelligence to revolutionize their operating models.
Operations is one of four services–the others are Accenture Song, Technology and Strategy & Consulting.
The Service Delivery Ops Specialist/Team Lead is responsible for daily supervision of a team, e.g., delivery, process, managing the workload of the team, make work assignments, and have responsibility for developing team members. This person will operate as a subject matter expert and may be the escalation point for issue resolution and customer escalations, as well as manage effective internal and external client relationships within a defined area of responsibility. This person will also exercise consistent judgment and discretion with work directly related to management policies and general operations of the business.
Must be a Citizen of the United States
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