GBBC Member Careers

Customer Service Representative



Customer Service
louisville, tn, usa
Posted on Friday, September 15, 2023

Job Description


This role will be a hybrid model work from office role from Accenture's Knoxville based office location. These days will be communicated with as much advance notice as possible and may include activities such team meetings, job coaching, training, or production activities. All candidates must reside within 90 minutes from Knoxville, TN. Training for the first 6 weeks is 100% in the office.


As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture’s clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today’s biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning resources, while gaining job experience with one of the world’s leading professional services organizations.

The Customer Support Agent is a skilled problem solver and excellent communicator who can listen carefully to a customer’s questions, assess their needs, and use the provided tools and resources to address and resolve customer concerns. This role will service our client’s customers by providing phone support for issues similar but not limited to:

  • Resolving device issues using troubleshooting techniques and providing clear and concise information.

  • Help drive sales by offering products and services that will improve the customer’s experience.

  • Reviewing account information and answering questions about billing or services.

Customer Service Representative will need to meet all home office requirements as described below.

Home Office Requirements:

  • Internet service with a direct connection to a cable or fiber modem and capable of at least

  • 150mbps plan minimum. Wireless connections, satellite or DSL are not acceptable.

  • A workspace with limited distractions and minimal background noise.

  • Adequate heating and lighting for the workspace.

  • The candidate will be responsible for physically picking up and dropping off any and all technology equipment issued to them by Accenture.

  • The candidate accepts full responsibility to ensure their own home networking equipment and Internet Service Provider (ISP) will perform to the required standards and with minimal disruption or issues.

Hours & Shifts:

Shifts will rotating and can be anytime between 8am-9pm. Shifts are 8 hours per day and 40 hours per week.

Must be open to working nights and weekends as the call center is open 7 days per week.


Individuals are provided paid training.