Customer Service Specialist - Thai
Posted on Friday, April 21, 2023
Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange.
Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.
If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.
This advertisement is for a role with Gulf Binance.
Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.
Support is via ticketing system and a live chat and will include but not limited to customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform.
Support will in Thai and English, applicants need to speak both languages.
- Handle high volume live chat and other online tools
- Provide customers with accurate, valid and comprehensive information
- Follow communication procedures, guidelines, and policies
- Support other business units with customer liaison, accurately document customer requests
- Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
- Go the extra mile to engage customers
- Handle back office tickets, and provide 7*24h online enquiries and email replies services to customers
- Handle customer enquiries, advice and suggestions via chat or online tools
- Support other business units with customer liaison, accurately document customer requests and advice, and provide feedback in the form of documentation
- Handle customer complaints, any special cases or ad hoc tasks
- Conduct quality assurance audits on customer interactions to ensure adherence to our quality standards
- Provide feedback and coaching to team members to improve their performance
- Bachelor degree or above
- Proficient in English and Thai with clear and logical communication in the language
- Minimum 1 year experience in customer service, preferably in finance or E-commerce industry
- Quality assurance in a contact centre environment experience is a plus
- High level of honesty and integrity. Proactive and meticulous. A sense of responsibility and team work spirit
- Ability to work under pressure, strong communication skills and exceed beyond expectation
- Passionate for customer service industry and can accept to work under different work shifts, including night shift
- Positive about the crypto industry
Working at Binance
• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities
• Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless
• Tackle fast-paced, challenging and unique projects
• Work in a truly global organization, with international teams and a flat organizational structure
• Competitive salary and benefits
• Balance life and work with flexible working hours and casual work attire
Learn more about how Binancians embody the organization’s core values, creating a unified culture that enables collaboration, excellence, and growth.
Apply today to be a part of the Web3 revolution!
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
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