GBBC Member Careers

Supervisor - Self Directed Brokerage Business

BTG Pactual

BTG Pactual

People & HR, Operations
Miami, FL, USA
Posted on Thursday, August 31, 2023

Online Self-Directed Brokerage Business Supervisor (General Securities Principal) oversees the operations and management of online brokerage business.

  • The primary responsibility of the Supervisor will be to ensure compliance with regulatory requirements, and internal procedures.
  • Develop and implement policies and procedures to ensure daily monitoring for compliance with relevant laws, regulations, and industry best practices.
  • Monitor trade execution activities.
  • Perform daily trade surveillance of blotter and sales practice surveillance alerts.
  • Perform daily reviews of exception reports.
  • Conduct regular audits or ad-hoc reviews of online brokerage operations to identify and address any compliance issues.
  • Stay updated on regulatory changes and communicate them effectively to the team.
  • Provide guidance and training to employees as needed.
  • Oversee the day-to-day operations including error resolution process of the online self-directed brokerage business, ensuring smooth and efficient processes.
  • Collaborate with internal departments, such as IT and Risk Management, to address operational challenges and implement system enhancements.
  • Manage relationships with clearing firm to ensure effective clearing and settlement processes.
  • Foster a positive and collaborative work environment that promotes teamwork and high-performance culture.
  • Ensure exceptional customer service is provided to clients, promptly addressing their inquiries, concerns, and escalations.
  • Collaborate with teams in Brazil as needed.
  • Prepare and present regular reports to senior management regarding remediation activities.


  • Bachelor’s degree in finance, Business Administration, or a related field preferred. Industry certifications required (e.g., FINRA Series 7, 24, 63).
  • Minimum of 2 years’ experience in a supervisory role within the online self-directed brokerage industry, preferably with experience supervising a Drive Wealth clearing relationship.
  • Minimum of 5 years’ experience in Supervision or Compliance position.
  • Deep knowledge of securities regulations, including FINRA and SEC rules, as well as industry best practices.
  • Strong understanding of online brokerage operations, including trade execution, clearing, settlements, and customer onboarding processes.
  • Excellent leadership and team management skills, with a track record of successfully leading and developing high-performing teams.
  • Exceptional problem-solving and analytical abilities, with the capacity to identify and resolve complex operational and compliance issues.
  • Effective communication and interpersonal skills to interact with internal stakeholders, clients, and clearing partners.
  • Proficient in using brokerage and online trading platforms, as well as Microsoft Office Suite and other relevant software.
  • Fluent in Portuguese, and English. Spanish proficiency is a plus.