Business Systems Analyst

Location: Hermitage, TN

Are you passionate about technology and interested in joining a community of collaborative colleagues who respectfully and courageously seek to challenge the status quo? If so, read on to learn more about an exciting opportunity with Deloitte’s Information Technology Services (ITS). We are curious and life-long learners focused on technology and innovation.

Work you’ll do

As a Business Systems Analyst, you will maintain a solid knowledge base of the functional capabilities of the various areas and products within the assigned product portfolio. You will assist the Engagement Manager in leading, directing, and reviewing all activities associated with delivering technology products. You will also be responsible for product quality, project timeliness, and customer satisfaction.

Responsibilities:

• You will work with clients to define and document requirements for a named set of custom developed or vendor software products, as well as document requirements, epics, features, user stories including acceptance criteria, feature description decks, project plans, user guides, process flows, wireframes, and assist the business with communications plans.
• You will have the opportunity to conduct Design Thinking sessions to gain insights into end user and customer needs.
• You will lead the product backlog for a product and partner with the Engagement Manager to prioritize requirements, define lead scope, Agile Release Trains, Program Increments, and sprints for a project.
• You will provide operational support to practitioners and firm clients.
• You will possess overall understanding of appropriate business processes and workflows.
• You will engage business owners and other ITS resources to respond to requests for new applications and/or enhancements and collaborate with the Engagement Manager to create and present the appropriate project on-boarding processes and materials.
• You will schedule and lead meetings with the clients, as needed.
• You will lead all Testing and QA activities within the project lifecycle, to include leading off-shore QA resources to develop and execute Test Plans, Test Scripts and all other work and activities related to Quality Assurance of the Products.
• You will partner with the Engagement Manager and clients to plan and execute User Acceptance Testing.

The team

Information Technology Services (ITS) helps power Deloitte’s success. ITS drives Deloitte, which serves many of the world’s largest, most respected organizations. We develop and deploy cutting-edge internal and go-to-market solutions that help Deloitte operate effectively and lead in the market. Our reputation is built on a tradition of delivering with excellence.

The ~2,500 professionals in ITS deliver services including:

• Security, risk & compliance
• Technology support
• Infrastructure
• Applications
• Relationship management
• Strategy
• Deployment
• PMO
• Financials
• Communications

Deloitte Application Studios (DAS)

Deloitte Application Studios (DAS) is the internal software and applications development team responsible for delivering leading-edge technologies to Deloitte professionals. Their broad portfolio includes web and mobile productivity tools that empower our people to log expenses, enter timesheets, book travel and more, anywhere, anytime. DAS enables our client service professionals through a comprehensive suite of applications across the business lines. In addition to application delivery, DAS offers full-scale design services, a robust mobile portfolio, cutting-edge analytics, and innovative custom development.

Qualifications

• Bachelor's degree in Computer Science, Business Administration or equivalent educational or professional experience and/or qualifications.
• 5+ years of experience working in supporting multiple software projects in various IT roles.
• 3+ years of Business Analyst or System Analysis experience with ServiceNow platform with in depth knowledge of three or more modules or areas (eg., ITSM, SPM, Workspaces, Catalog, GRC/IRM, CMDB, ITOM, Discovery, Service Mapping, ITAM, SAMPro, BCM)
• Implementation experience should include full lifecycle ServiceNow development, sustainment and upgrades (including current atleast up to n-2)
• 2+ years of Quality Assurance experience, with demonstrated ability in applying repeatable quality assurance processes and methods to enterprise wide technology projects or initiatives. Experience with test plan creation, automated test scripting, and load/stress testing leveraging ServiceNow ATF.
• In-depth knowledge of software development lifecycles including Agile development and testing.
• Excellent written and verbal communications, organization, analytical, planning and leadership skills.
• Strong management, communication, technical and remote collaboration skills.
• Excellent team collaboration skills, to include experience in dealing with multiple projects and multi-functional teams, and ability to coordinate across teams in a large matrix organization environment.
• Strong relationship building and maintaining skills. Fosters a climate conducive to establishing positive working relationships with clients (internal and external).
• Limited Immigration Sponsorship may be available
• Ability to travel 0-10%, on average, based on the work you do and the clients and industries/sectors you serve

Preferred Qualifications:

• Certified Business Analysis Professional (CBAP) or Certification of Competency in Business Analysis (CCBA) is a plus.
• Familiarity with MS Teams, MS Project, ServiceNow, SAFe Methodologies, Automated QA, and wire-framing/visualization tools are a plus.

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