GBBC Member Careers

Universal Studios Hollywood Credit Card Sales Ambassador



Customer Service, Sales & Business Development
universal city, ca, usa
Posted on Tuesday, November 7, 2023

At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success.

Our Modern, Flexible Workplace:

We believe in a Modern, Flexible Workplace, and we are continuously exploring advancements in technology and office environments to make it easier to collaborate and connect with customers and coworkers.The incumbent in this role will work onsite at Universal Studios Hollywood 100% of the time. Work location is subject to change based on business needs.

Summary of the Job:

Lights, camera, action! In this new role, the Credit Card Sales Ambassador has a unique opportunity to work onsite at Universal Studios Hollywood to represent The Great Big Small Bank. Join the FNBO team and play a pivotal role in enhancing guests' experience by introducing them to the exciting world of exclusive benefits and rewards. As a Universal Credit Card Sales Ambassador, you will have the unique opportunity to blend your exceptional interpersonal skills with your enthusiasm for the Universal theme parks, delivering extraordinary customer service while promoting the credit card program.

About This Role:

Do you enjoy meeting new people and building brand awareness? Look no further! You will work in a fun, fast paced environment surrounded by the magic of Universal Studios Hollywood.

Key Responsibilities:

Engage and interact with guests in a friendly and approachable manner, offering information about Universal's branded credit card offerings.

Create memorable guest interactions by effectively communicating the features, benefits, and perks of our credit card programs.

Provide personalized recommendations based on guests' preferences and needs, showcasing how our credit cards can enhance their experience at Universal Studios Hollywood

Act as a knowledgeable resource, addressing guest inquiries and concerns related to credit card applications, rewards, fees, and terms.

Collaborate with fellow team members to achieve daily acquisition targets and promote a positive team environment.

Maintain a comprehensive understanding of Universal’s attractions, shows, and events to better connect credit card benefits to the overall park experience.

Assist guests with completing credit card applications and ensure accuracy in collecting required information.

Stay current with industry trends, cardholder benefits, and promotions to effectively convey the value proposition of Universal credit cards.

Comply with all bank policies, regulations, and laws.

Flexible scheduling is a requirement of this position which means that your schedule could change as business needs evolve.

The Ideal Candidate for This Role:


Passion for delivering outstanding customer service with a friendly and engaging personality.

Excellent communication and interpersonal skills, with the ability to connect with diverse groups of people.

Sales-oriented mindset with the ability to effectively present and sell credit card benefits to potential cardholders.

Strong attention to detail and organizational skills, ensuring accurate completion of credit card applications.

Ability to work in a fast-paced, dynamic environment and adapt to changing guest needs.

Basic knowledge of financial concepts, credit cards, and rewards programs (training will be provided).

High school diploma or equivalent; college degree preferred.

Bilingual language skills a plus.

At least one year of previous sales or customer service experience required, prior experience in retail or banking preferred.

Ability to work a flexible schedule, including evenings, weekends, and holidays and navigate changing schedules as required based on business needs.

Physical Demands:

  • Must be able to stand for long periods of time
  • Must be able to lift and carry up to 50 lbs
  • Must be able to work outdoors in all weather conditions

Equity, Diversity, & Inclusion:

FNBO is committed to belonging, inclusion, diversity and equity. We are committed to intentionally and proactively creating pathways to success for historically underrepresented populations. To accomplish this, we foster a culture of belonging and inclusion so that every employee is valued, and has opportunity and the ability to make an impact. FNBO strives to reflect the diversity of the communities we serve in the makeup of our workforce.

See the full FNBO Equity, Diversity, & Inclusion Statement here

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

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