GBBC Member Careers

Technology Support Specialist II

Latham & Watkins

Latham & Watkins

IT, Customer Service
San Francisco, CA, USA
Posted on Friday, April 7, 2023
Job Description

Latham & Watkins, a global law firm consistently ranked among the top firms in the world, is seeking a Technology Support Specialist II to join our dynamic team in San Francisco. Please note that this role requires being in-office 5 day a week.

About Latham & Watkins

Latham & Watkins is a global law firm consistently ranked among the top firms in the world. The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect, innovation, and collaboration.

About The Role

As a Technology Support Specialist II, you will be responsible for providing support to the office by resolving desktop, notebook, and remote computing issues. You will also be responsible for installation and maintenance of Firm PC and notebook computer hardware and software. Other key responsibilities include:

  • Providing support to desktops, notebook systems, hardware, and customer related services; also providing support to printers, Multi-Functional Devices (MFDs), and PDAs including configuring and troubleshooting
  • Providing assistance to end users for firm-approved applications using a variety of different methods, those applications include: Microsoft Office, Outlook, iManage, ChangePro, Metadata Cleaning Assistant, Full Authority, Carpe Diem, Remote Desktop Services, VPN, and other applications as deemed necessary
  • Performing regular maintenance on PC equipment such as desktop and notebook computers, printers, monitors and peripheral hardware; scanning computers for viruses
  • Troubleshooting and resolving problems involving hardware, systems software, and applications software; troubleshooting a variety of symptoms in order to diagnose the actual problem
  • Setting up and configuring desktop and notebook computers and printers, initializing and stabilizing performance
About You

We’d love to hear from you if you:

  • Have knowledge and proficiency in a wide variety of software programs, including Windows 7 and Microsoft Office 2010 (Word, PowerPoint, Excel and Outlook), IManage/Interwoven Desksite 5, and ChangePro
  • Possess advanced knowledge of standard hardware components and peripherals
  • Exhibit working knowledge of printer and MFD hardware/settings to perform basic support
And have:

  • A High School diploma or equivalent, with a Bachelor’s degree in Computer Science or Information Systems preferred
  • A minimum of three (3) years of technology support experience with PC hardware/software; experience working with remote communications hardware including wireless routers and network interface cards.
  • A minimum of two (2) years of related experience working with notebook computers; experience with Lenovo notebooks preferred
  • Experience with installations and upgrades, training and technical documentation desired
Compensation & Benefits

Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also receive a generous and competitive total compensation package. The salary range for this role is $90,000 - $100,000 and represents the firm’s good faith and reasonable estimate of the range of possible compensation at the time of posting. Actual compensation will be dependent upon a number of factors, including but not limited to, the candidate’s relevant experience, qualifications, and location. Discretionary bonuses may be awarded in recognition of individual and firm performance — and profit-sharing partnership contributions to 401(k) accounts may be given based on firm performance.

Latham's comprehensive and best-in-class benefits support employees through every stage of life:

  • Healthcare, dental, and vision plans
  • Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
  • Generous 401(k) plan and firm-paid basic life and disability insurance
  • Extensive resources for parents and caregivers
  • Family building and fertility resources
  • And much more!
In addition, employees receive:

  • At least 11 paid holidays per year and a PTO program that accrues 23 days during the first year of employment and grows with tenure
  • Ongoing professional development and career support, including bespoke training and leadership development programs, firm-paid access to LinkedIn Learning courses, and career coaching.
  • Peer networking, mentoring, and professional support through our eight global staff affinity groups.
Additionally, we have a range of diversity programming including Global Affinity Groups. These groups provide a firmwide platform to share experiences and advice as well as an opportunity to participate in a supportive network with common interests to help make life at the firm even better.

Latham & Watkins is an Equal Opportunity Employer. Our commitment to diversity, equal opportunity and sustainability enables Latham & Watkins to draw from a remarkable wealth of talent to create one of the world's leading law firms.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please click the link below to review the Ordinance.

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