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Technology Support Specialist

Latham & Watkins

Latham & Watkins

IT, Customer Service
Boston, MA, USA
Posted on Tuesday, April 18, 2023
Job Description

Latham & Watkins, a global law firm consistently ranked among the top firms in the world, is seeking a Technology Support Specialist to join our dynamic team in Boston.

About Latham & Watkins

Latham & Watkins is a global law firm consistently ranked among the top firms in the world. The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect, innovation, and collaboration.

About The Role

As a Technology Support Specialist, you will be responsible for providing support to the office by resolving desktop, notebook, and remote computing issues, as well as the installation and maintenance of Firm desktop and notebook computer hardware and software. Other key responsibilities include:

  • Providing support to notebook and desktop systems, peripheral hardware, and customer-related services; also supporting, configuring, and troubleshooting printers, Multi-Functional Devices (MFDs), and mobile devices.
  • Assisting end-users with firm-approved applications and services, including: Microsoft Office (Outlook, Word, Excel, etc.), Microsoft Teams, Adobe Acrobat, iManage, ChangePro, Cisco VPN client, and other applications as deemed
  • Performing regular maintenance on PC equipment such as desktop and notebook computers, printers, monitors and other peripheral hardware.
  • Troubleshooting and resolving problems involving hardware, operating system services, and applications software; troubleshooting a variety of symptoms in order to diagnose and resolve the issue in a timely manner.
  • Setting up and configuring desktop and notebook computers and printers, initializing and stabilizing
About You

We’d love to hear from you if you:

  • Display knowledge and proficiency in Microsoft operating systems, as well as various remote communication methodologies including Remote Desktop Services and VPN connections
  • Demonstrate the analytical skills needed to troubleshoot a variety of symptoms, diagnose problems, test, recommend, and implement solutions to technology problems
  • Possess well-developed and professional interpersonal skills and the ability to interact effectively both verbally and in written form with people at all organizational levels of the Firm
And have:

  • A High School diploma or equivalent, with a Bachelor’s degree in Computer Science or Information Systems preferred
  • A minimum of two (2) years of technology support experience with PC hardware/software
  • Experience working with remote communications hardware including wireless routers and network interface cards; experience with installations and upgrades, training and technical documentation desired
  • A minimum of one (1) year of related experience working with notebook computers; experience with Windows OS preferred
Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham’s comprehensive benefit program which includes:

  • Healthcare, life and disability insurance
  • A generous 401k plan
  • At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
  • Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
  • Professional Development programs
  • Employee discounts
  • And more!
Additionally, we have a range of diversity programming including Global Affinity Groups. These groups provide a firmwide platform to share experiences and advice as well as an opportunity to participate in a supportive network with common interests to help make life at the firm even better.

Latham & Watkins is an Equal Opportunity Employer. Our commitment to diversity, equal opportunity, pro bono work and sustainability enables Latham & Watkins to draw from a remarkable wealth of talent to create one of the world's leading law firms. Our lawyers, paralegals, and professional staff worldwide comprise a rich mixture of different races, ethnic backgrounds, religions, sexual orientations, cultures, and primary languages. Our diversity makes us who we are.

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