GBBC Member Careers

Technology Support Specialist II

Latham & Watkins

Latham & Watkins

IT, Customer Service
Los Angeles, CA, USA
Posted on Tuesday, November 21, 2023
About Latham & Watkins

Latham & Watkins is a global law firm consistently ranked among the top firms in the world. The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect, innovation, and collaboration.

About The Role

The Technology Support Specialist II is an integral part of Latham’s Technology team. This role will be responsible for providing support to the office by resolving desktop, notebook, and remote computing issues, as well as the installation and maintenance of Firm PC and notebook computer hardware and software, while Setting up and providing support to desktops, notebook systems, hardware, and customer-related services; providing support to printers, Multi-Functional Devices (MFDs), and PDAs including configuring and troubleshooting. This role will be located in our Global Services Office, located in downtown Los Angeles.

Within the structure of the team, this role is situated between our Specialist I and our Analyst II.

Responsibilities & Qualifications

Other key responsibilities include:

  • Providing assistance to end users for firm-approved applications using a variety of different methods, including: Microsoft 365, Outlook, iManage, ChangePro, Metadata Cleaning Assistant, inTapp Time, Remote Desktop Services, VPN, and other applications as deemed necessary
  • Performing regular maintenance on PC equipment such as desktop and notebook computers, printers, monitors, and peripheral hardware; also scanning computers for viruses
  • Troubleshooting and resolving problems involving hardware, systems software, and applications software; troubleshooting a variety of symptoms in order to diagnose the root cause of a problem
  • Maintaining conference rooms to use technology services (e.g. presentations, network connections, and audio/visual); performing daily checks of conference rooms to ensure all equipment is working properly as well as providing in person support when requested
  • Maintaining/Tracking inventory of PC hardware equipment and software programs

We’d love to hear from you if you:

  • Display knowledge and proficiency in various remote communication methodologies, including Remote Desktop Services, Microsoft Authenticator, and VPN
  • Demonstrate the analytical skills needed to troubleshoot a variety of symptoms, diagnose problems, test, recommend, and implement solutions to technology problems
  • Possess well developed and professional interpersonal skills and the ability to interact effectively with people at all organizational levels of the Firm

And have:

  • A Bachelor’s degree in Computer Science or Information Systems or equivalent experience
  • A minimum of three (3) years of technology support experience with PC hardware/software, with experience working with remote communications hardware including wireless routers and network interface cards
  • A minimum of two (2) years of related experience working with notebook computers
  • Microsoft Office Specialist Certification, preferred but not required

Benefits & Additional Information

Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham’s comprehensive benefit program which includes:

  • Healthcare, life and disability insurance
  • A generous 401k plan
  • At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
  • Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
  • Professional Development programs
  • Employee discounts
  • And more!

Additionally, we have a range of diversity programming including Global Affinity Groups. These groups provide a firmwide platform to share experiences and advice as well as an opportunity to participate in a supportive network with common interests to help make life at the firm even better.

Latham & Watkins is committed to diversity, equal opportunity, sustainability, and pro bono legal services. We draw from a remarkable wealth of talent to create one of the world's leading law firms, and advance these commitments through the work of our Global Citizenship department. Our lawyers, paralegals, and professional staff worldwide comprise a rich mixture of different races, ethnic backgrounds, religions, sexual orientations, cultures, and primary languages. Our diversity makes us who we are.

Latham & Watkins LLP will consider qualified applicants with criminal histories in a manner consistent with the City of Los Angeles Fair Chance Initiative for Hiring Ordinance (FCIHO) . Please click the link below to review the Ordinance.

Please click here to review your rights under U.S. employment laws. #Associate

Pay Range

USD $75,000.00 - USD $85,000.00 /Yr.