Staff Technical Writer
Who We Are
Founded in 2015 in Switzerland, Metaco is an enterprise technology company whose mission is to enable financial and non-financial institutions to securely build their digital asset operations. The company’s core product, Harmonize™, is a mission-critical orchestration platform for digital assets. From asset-agnostic custody and trading to tokenization, staking and smart contract management, the platform seamlessly connects institutions to the broad universe of decentralized finance and Web3 decentralized applications.
Metaco has established itself as the institutional standard for digital asset infrastructure, trusted by the world’s largest global custodians, banks, regulated exchanges, and corporates. Its software and technology solutions enable institutions to store, trade, issue and manage any type of digital asset – such as crypto and digital currencies, digital securities, non-fungible tokens (NFTs) – with the highest possible security and agility.
The Ripple Product Documentation team is dedicated to delivering accurate, usable content supporting our entire product line. We use the best tools and make them better in-house. We are a diverse team with complementary skills, supporting each other to deliver top documentation. You will report to the Senior Manager, Technical Writer and work with leaders across the company to shape the future of technical content in a growing company. Ideally, you will be based in London or Geneva and be able to work with teams across the globe.
WHAT YOU’LL DO:
Engage as part of a cross-functional team with engineering, design, compliance, and other teams on the design and implementation of world-class enterprise software products
Structure, write, and update conceptual content, tutorials, and API/SDK developer documentation
Contribute to tools and processes that make documentation and software development more efficient, scalable, and collaborative
Continuously improve the user and developer experience by creating and iterating on world-class technical content
Mentor other writers and provide leadership in product areas
WHAT WE’RE LOOKING FOR:
10+ years experience writing documentation for a variety of audiences, including software engineers, system administrators, and API developers/integrators, as well as non-technical end users
Strong communication and writing skills in English
Experience documenting web applications, especially at enterprise scale
Experience with Linux, Git/GitHub, Swagger/OpenAPI, Markdown, and a "docs as code" approach to documentation
Competence in any mainstream programming language
An attention to detail and a sense of curiosity
Approach documentation as an advocate for the user
A collaborative, team-oriented approach
May require travel
Building web applications
Familiarity with Java, Node.js, Python, or C++
Comfortable with HTML and CSS
Experience in the finance or banking sector
Familiarity with cryptocurrency, custody, and security
Deep knowledge of Atlassian Confluence or Jira
Swiss French or Swiss German speaking
Writing samples required
We are a dynamic and fast-growing company, working collectively to tackle the most challenging problems at the intersection of distributed ledgers, blockchain technology, applied cryptography, banking, capital markets and finance. We provide an entrepreneurial culture, where merit, contribution and teamwork are rewarded. Our team is important to us, and we work hard to support both the personal and professional development of team members. We understand that maintaining a good work-life balance is crucial to a healthy and happy workplace, that is why we provide flexible working policies for employees to fit their individual needs. Join us to make your mark on the transformation of the financial services industry.