GBBC Member Careers

Operations Program Manager - Spares Supply Chain



Hyderabad, Telangana, India
Posted on Tuesday, July 18, 2023

Microsoft’s Cloud business is experiencing explosive growth, and the Capacity, Supply Chain & Provisioning (CSCP) organization is responsible for enabling the infrastructure underlying this growth. Our mission is to deliver the world’s computer with an industry-leading supply chain. CSCP is responsible for strategic sourcing, customer demand forecasting, capacity planning and management, supply chain planning and execution, capacity provisioning, and decommissioning and dispositioning of datacenter assets worldwide.

Within Azure Hardware Systems & Infrastructure, the Spares Supply chain team is responsible for ensuring that the right spare parts are in the right place, at the right time in support of delivering global capacity requirements. Spares supply chain is undergoing a supply chain transformation to optimally manage the spares and warranty from a serviceability and cost point of view. We are looking for a passionate, high-energy individual to join the Spares supply chain team to streamline and execute and improve the supply and warranty operations to deliver datacenter spares & warranty support models at cloud scale in a dynamic, fast-paced environment.

You will enable core services in support of global teams by managing robust processes for reliable delivery of service parts to the datacenters.


  • Manage blockers to order execution to enable delivery of parts.
  • Build strong working relationships across multiple disciplines (Sourcing, Finance, Data Center Operations, Suppliers and others), cultivating strategic relationships and influence across the organization.
  • Define new data-driven models to support the evolving business need and optimize service level.
  • Partner with data center operations to promote transparency of sparing strategy and to identify opportunities related to inventory optimization.
  • Support business case, financial impact and recommended go-forward plans through the analysis of large data sets (via SQL, Access, Excel, Power Bl and similar mediums).
  • Implement measurement frameworks to enable data-driven decision-making Work independently and be agile in a dynamic and growing environment.
  • Drive continuous improvement of deployment processes, including assessment & improvement of program delivery capabilities, analysis & insights of business performance metrics, and manage voice-of-the-customer feedback loops.
  • Define, engineer process, and deliver automation feature requests, enabling cohesive solutions for both process and tools that scale and align to a multi-year vision.
  • To drive end-to-end orders in the forward flow (Spares procurement) and reverse flow (Warranty claims) would be the primary role.
  • While doing the same, driving RCAs and evolve with corrective & preventive actions.
  • These would eventually get converted into continuous improvement opportunities that needs to be program managed.

Required Qualifications:
  • Degree in engineering or Supply Chain or equivalent work experience.
  • Proven track record of large-scale project delivery with 2 to 6 years of experience.
  • At least 2 to 6 years of supply chain experience.
  • 1 to 3 years' experience working on technical problem solving and communications with a focus on process engineering and automation.
Preferred Qulaifications
  • Detailed knowledge of supply chain planning and/or management, inventory management, order management, procurement processes, and hardware service models.
  • Supply chain experience would be a plus.
  • Well-versed in program management methodologies, approaches, and tools.
  • Understanding of process engineering and software development lifecycle, including gathering, analyzing, and defining business and functional requirements
  • Creating global metrics, trend charts and other decision-making tools.
  • Expertise in deployment & service of high performance, highly available, large scale server hardware, network device and related technologies, preferably in tier one cloud provider datacenters.
  • Knowledge and understanding of cloud infrastructure and datacenter issues such as physical space, rack units, break-fix requirements, and incident management.
  • Comfortable working in a fast-paced dynamic environment with rapidly changing requirements. - - Adept in program management in highly collaborative organizational models.
  • Ability to effectively manage multiple competing priorities with minimal oversight.
  • Proven track record of strong critical thinking, problem-solving, solution design, implementing and driving closure on continuous improvements efforts.
  • Eager to learn, curious, and customer focused Excellent analytical, verbal, written, interpersonal communication skills with strong attention to detail.
  • Strong knowledge of key IT and service industry concepts Lean/Six- Sigma training, Kaizen, Agile,
  • CPIM/CSCP certification useful Proficient with Microsoft 0365.
  • Ability to meet Microsoft, customer and/or government security screening requirements are required for this role.
These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.