GBBC Member Careers

Student Worker - Sales Support Analyst, Nasdaq Indexes



IT, Customer Service, Sales & Business Development
Rockville, MD, USA
Posted on Thursday, August 24, 2023
  • Assists with creating various sales management reports including top clients, clients at risk, quality reports and implementation reports.

  • Solve problems using existing solutions, exercise judgment based on the analysis of multiple sources of information, and utilize best practice approach

  • Research use case in vendor access requests, facilitate conversations between sales reps and document or initiate access as needed

  • Monitor SWAG inventory and aid in delivery/ preparation of goods for client visits

  • Maintain, research, and assign Marketing Qualified Leads (MQLs)

  • Work with various Index teams (Sales, R&D, Operations, etc.) to ensure there is a continuous process, workflow, communication, product, and planning perspective on behalf of the client

  • Work closely with the Index Client Services team, to ensure clients inquiries are properly being addressed

  • Create and maintain order forms/ facilitate signatures and edit T&C as needed

  • Clean up contacts lists in Salesforce/ create campaigns for client outreach based on topic/ coordinate the maintenance of clients within each campaign

  • Upload and track various documents within DocuSign for internal/ external signatures

  • Support the development and implementation of client impacted products/services

  • Generate client focused new ideas for operational improvements, streamlined data delivery

  • Manages contract process for setup of client data access in coordination with sales and operations.

  • Manages Customer Relationship Management System for the team, ensuring that proper processes are being followed and the system reporting is up to date.

  • Manages various projects from start to finish, ensuring deadlines and deliverables are being met

  • Consolidates and prepares briefing materials for client calls and meetings from the sales team, ensuring briefing materials are provided in a timely fashion and according to quality standards.

  • May support the sales team by taking notes during earnings calls, summarizing customer issues, providing phone support, and responding to basic customer inquiries.

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.