Ownera is building the digital assets institutional rails for a new multi-trillion-dollar digital securities market. The company led the creation of the open-source specifications of the FinP2P protocol and delivers FinP2P based network nodes and digital assets solutions to the financial industry. Recently closed a financing round led by major financial institutions such as J.P. Morgan.

Watch our Short product intro video: https://youtu.be/qUfSYAbGKtU

We're looking for a support engineer to join our team. You'll be a Technical Support Engineer who will troubleshoot and work to resolve customer support issues in an accurate and timely manner. In addition to that, you will help in the technical onboarding process of customers and technology partners.

We’re a creative, diverse and fast-moving team that’s passionate about building the future of digital assets. If you are passionate about providing high quality service and impact driven, we’d love to hear from you!

Day to Day:

• Troubleshoot functional or technical issues experienced and reported by customers
• Manage and monitor the production infrastructure to ensure high quality of service
• Work with various internal teams to continuously improve observability and supportability capabilities of the company
• Manage and support the various onboarding tasks performed by customers and partners

About you:

• Fluent in English (mother tongue)
• A highly motivated, technical and detail-oriented support engineer, able to work autonomously with minimal direction, Passionate about learning new things and taking on new challenges
• At least 3-5 years of technical support experience
• Experience with supporting a SAS operational model
• Support infrastructure using Linux/Kubernetes based implementations
• Strong communication, collaboration, and documentation skills
• BS/MS in Computer Science or a related field
• Experience in the FinTech industry a plus, and specifically working with supporting mission critical financial systems