GBBC Member Careers

Customer Solutions Agent - Voice



Customer Service
Bengaluru, Karnataka, India
Posted on Friday, September 15, 2023

What you need to know about the role:

As a teammate within Customer Solutions, your primary responsibilities will be assisting our customers and helping to resolve their inquiries. By using the latest in modern communication and technology tools, you will be able to provide our customers with accurate answers to their questions in both a quick and helpful manner.

Your way to impact:

As a frontline teammate, you will be the primary point of contact for our customers – it is critical that you help provide them with a predictable, compassionate, and timely resolution to their questions and inquiries while maintaining a positive and friendly attitude. A Teammate within Customer Solutions exhibits strong communication skills, excels at customer interaction, exhibits creativity and skill in delivering practical solutions, and thrives in a quick-paced and collaborative team environment.

Your day-to-day:

· Answer phone calls from customers and work to resolve their queries in real-time or work with the most

relevant PayPal department so they can be dealt with appropriately.

· Proactively recommend and educate the customer about the features and benefits of PayPal products.

in order to improve their satisfaction and deepen their relationship with PayPal.

· Provide consistent feedback regarding overall customer satisfaction, tools and processes.

· Identify the needs of customers, resolve issues, and provide solutions.

· Ensure you follow the customer service script provided by the company for uniformity.

· Be well-read on company policies and the website for FAQs or policy-related answers.

· Meet personal targets and work towards meeting team targets.

· Maintain records of the conversations with the customer and analyze the data.

· Write and submit timely reports on performance, targets, and customer queries.

· Upsell other PayPal products whenever possible.

What you need to bring:

· Minimum of 2 years+ previous customer service experience within an international call center/call

handling environment.

· Education Qualification: Any graduate/PG is eligible to apply.

· Worked extensively with UK/ NA customers, with Experience in retail/ finance

space, dealing with customer transactions/ product disputes/ account limitations/ fraud.

Experience with complex scenarios with conflict resolution and service with no emphasis.

· Nice to Have: Sales experience, positioning products to customers

· Excellent verbal (phone) communication proficiency – the ability to convey a message effectively, i.e.

Comprehension, Active Listening, Rate & Clarity of Speech, Conversational Ability

· Strong written communication utilizing proper grammar and punctuation.

· Strong working knowledge of external systems, PC-based Internet, and software applications (Internet,

Microsoft Office - Outlook, Word, Excel).

· Ability to work independently while making sound business decisions on case information.

· Well-developed sense of urgency and follow through.

· Ability to multitask multiple systems, screens, and tasks during customer contacts.

· Time Management and Adherence to schedules.

· Ability to learn and adapt to new software technologies.

Working Hours:

For this position, you would be expected to work the shift most suited to the nature of the business and would be required to work a minimum of 40 hours per week which consists of 5 working days. As we provide support for customers 24/7, you would be aligned to a shift in accordance with what the organization deems to be the best shift for your role. This could include night shifts/weekend shifts as per requirement. You will find out more about your exact duty roster closer to your start date.

Work Location: RGA Tech Park - Marathahalli- Sarjapur Road - Bangalore (Work from Office)

What are benefits do you get?

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset – you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you. We have great benefits including a flexible work environment, employee shares options, health, and life insurance and more. To learn more about our benefits please visit

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at