GBBC Member Careers

Senior Product Manager, Bank Payments



Chennai, Tamil Nadu, India
Posted on Sunday, November 12, 2023
At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

Job Description Summary:
What you need to know about the role : The Bank Payments Product team oversees PayPal's global bank payments products, facilitating the transfer of funds to and from bank accounts. Meet our team : The team is currently in search of a Senior Product Manager who can play a pivotal role in designing, developing, and sustaining worldclass bank payment products and services for our customers. This role involves extensive collaboration with both internal and external partners.

Job Description:
Your way to impact : We are seeking an individual who is deeply committed to product management, welcomes challenges, and is willing to put in the extra effort to ensure successful delivery.

Your day-to-day :

This role requires focus on:

  • Collaborating with banks, financial institutions, and internal stakeholders to drive product discovery, involving ideation, brainstorming, and solutioning.
  • Employ methods such as A/B Testing, analytics, market research, usability studies, and competitive analysis to drive decision making.
  • Serving as the advocate for customers, addressing their daily challenges. Partnering with Customer Support teams to resolve customer pain points. Collaborating cross-functionally with other product managers, engineering, payments operations, external partners, and internal teams to resolve complex live issues and enhance the customer experience.
  • Coordinating with legal and compliance teams to ensure that our solutions adhere to regulatory requirements.
  • Precisely defining problem statements, collaborating with finance and analytics teams to assess opportunities from a financial standpoint, and crafting product requirements, user stories, and epics.
  • Conducting comprehensive discussions on product goals and requirements with engineering and other stakeholders to align them toward a common objective, while setting clear expectations regarding quality and target timelines.
  • Working closely with engineering, architecture, and cross-domain stakeholders throughout the software development lifecycle. This entails resolving open issues, addressing product-related inquiries, and guiding engineering and development teams in delivering the right products within specified timelines.
  • Collaborating with quality testing teams to create test plans and strategies to ensure the quality of product rollouts.
  • Identifying opportunities for improvement within bank products, considering cost and processing quality aspects.
  • Partnering with global cross-functional non-engineering teams, such as Go-To-Market, to successfully launch products in the market.
  • Proactively monitoring bank platform metrics and other product-related key performance indicators (KPIs) to detect, comprehend, and report any changes in trends. Subsequently, engaging in problem-solving activities with analytics and other teams to pinpoint root causes.

What do you need to bring :

  • The ideal candidate should possess a B.E/B.Tech degree, with a preference for candidates holding an MBA degree.
  • A minimum of 7 years of experience in Product Management, with 3-5 years of professional experience in Payments, and a preference for experience in bank payments processing, in the areas of ACH and Wire payments.
  • Demonstrated experience in executing various facets of product management, with a preference for those experienced in working with agile methodologies.
  • Exceptional analytical capabilities and a keen attention to detail.
  • Highly desirable to have a solid understanding of technology.
  • A strong emphasis on consumer focus and a track record of designing user experiences that are simple and intuitive.
  • Proficiency in ideation and the ability to generate diverse solutions to complex problems.
  • Self-motivated with the capacity to excel in fast-paced, high-growth, and uncertain environments.
  • Outstanding communication and negotiation skills.
  • Excellent collaboration skills.
  • Ability to lead cross-functional teams and deliver tangible results.
  • A commitment to a data-driven approach.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit

Who We Are:

To learn more about our culture and community visit

PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at

As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.

REQ ID R0108156