GBBC Member Careers

Customer Success Manager - Spanish



Customer Service, Sales & Business Development
Dublin, Ireland
Posted on Tuesday, November 21, 2023
At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

Job Description Summary:
What you need to know about the role: As a Customer Success Manager fluent in both Spanish and English, this position requires a dynamic individual capable of impactful engagement at all organizational levels, including the C-Suite. Your core strengths should encompass robust business acumen and adept relationship-building skills. Successful candidates will demonstrate the ability to seamlessly communicate in both languages, fostering meaningful connections with clients. Moreover, your strategic thought process and proficiency in turning data-driven insights into valuable consultative conversations will be crucial. If you are a proactive and strategic thinker with excellent bilingual communication skills, we invite you to bring your expertise to our team and contribute to fostering successful partnerships with our valued merchants. Meet our team: Our Customer Success team is a high-performing, agile, and strong (and independent) partner to the Enterprise Sales organization. We value teamwork, new ideas, commitment, and an enjoyable workplace.

Job Description:
Your way to impact:

The Spanish Enterprise Customer Success Manager role is integral to the PayPal Merchant Support team, acting as the primary contact for key clients, including high-profile and high-revenue merchants. As an Enterprise Customer Success Manager, you assume responsibility for all operational aspects of the merchant processing relationship, serving as the main contact for PayPal product information as well as communication on critical operational issues. Through proactive discussions, you contribute to identifying growth opportunities and suggest ways PayPal can aid in achieving overall profitability objectives.

The Enterprise Customer Success Manager is not only expected to address present challenges but also to adopt a forward-thinking approach, anticipating and preventing future issues while positioning PayPal and the relationship with the merchant for sustained business growth. Remaining current on industry nuances is crucial for effective client advice.


  • Drive for Results
  • Negotiating
  • Approachability
  • Time Management
  • Customer Focus
  • Business Acumen
  • Active Listening

Your day-to-day:

In this role, your daily activities center around three key focus areas:

Grow: Utilize a consulting approach to identify opportunities where PayPal can contribute to the growth and competitiveness of our merchants' businesses. Your insights and strategic thinking will be crucial in guiding them toward enhanced success.

Satisfaction: Deliver a world-class customer experience on both business-focused and operational fronts. Your day involves ensuring our merchants are not only satisfied with our services but also receiving the support and guidance needed for seamless operations.

Retain: Build solid and lasting relationships by proactively and consistently demonstrating the value of PayPal's offerings. Your efforts contribute to the retention of our valued merchants, fostering loyalty and sustained partnerships.

What do you need to bring:


  • Five+ years’ experience within a customer success, and client relationship management environment.
  • Excellent organizational, communication (written and oral), and interpersonal skills.
  • Self-motivated, target-driven independent worker
  • Skill in focusing on desired results, determining what is important and urgent, clarifying next steps, and delegating effectively to meet deadlines and achieve desired results.
  • Strong Relationship Management Skills
  • Strong working knowledge of external systems, PC-based internet, and software applications (Internet Browsers, Microsoft Office - Outlook, Word, Excel).

Preferred Qualifications:

  • Payments or financial/banking industry experience preferred (but not necessary).
  • 2+ years of proven and strong inbound and outbound sales experience within a fast-paced target-oriented environment, preferred (but not necessary).

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit

Who We Are:

To learn more about our culture and community visit

PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at

As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.

REQ ID R0107842