Senior/Staff/Lead Technical Writer
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Job CategoryEnterprise Technology & Infrastructure
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.
Technical writers at Salesforce produce documentation and content experiences that help customers get the most out of our products. We work closely with other writers, product managers, engineers, and the User Experience team in an Agile development environment to produce UI text, in-app assistance, help, guides, interactive training (https://trailhead.salesforce.com/en), and videos for administrators, users, and developers. We’re passionate about innovating and developing solution-oriented content strategies that deliver the right content, the right way, at the right time.
To learn more about Sales Cloud, check out this overview: https://www.salesforce.com/products/sales-cloud/..
But enough about us! Let’s talk about you.
4+ years of experience documenting software for admins and end users
Experience writing UI text
Ability to write clean, concise, and approachable content
Ability to quickly learn complex technologies
High standards of quality and attention to detail
Excellent problem solver
Strong advocate for the customer
Ability to work collaboratively and manage multiple deliverables within tight deadlines
Strong team player with excellent communication skills
Bachelor's degree in a technical, communications, or writing field, or equivalent experience
Experience with source control software such as Perforce or Git
Experience with XML-based authoring tools such as Oxygen
Knowledge of DITA and structured authoring
Experience working in an Agile development environment
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Salesforce welcomes all.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.For Washington-based roles, the base salary hiring range for this position is $120,300 to $165,500.For California-based roles, the base salary hiring range for this position is $131,300 to $180,500.Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.