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Job Category

Program & Project Management

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

As a Sr Program Manager/Director in our Salesforce Product Operations organization, you will be instrumental in building and driving governance around the foundational capabilities that power trust in the tech and product organization.

About You

• Love to wear multiple hats.
• You're creative, fast-moving, self-motivated, and a natural leader.
• Builds the relationships to make things happen.
• Comfortable bending between the tactical and strategic.
• Outstanding executive presence and communications professional.
• A service-oriented-minded person who "Thinks Customer."
• Enjoy a hyper-transparent flow of information, conversation, and ideas.

Responsibilities:

• Build and define governance framework to enable our trust commitments.
• Day-to-day program management and oversight of the governance program to ensure operational success including executing regular governance campaigns.
• Develop and maintain strong relationships with key stakeholders to ensure that end to end data quality is maintained and changes in SKU composition are communicated to applicable stakeholders.
• Partner with data and analytics to build out visualizations and dashboards to show impact of governance success.
• Determine needs of our internal customers and stakeholders based on data from needs assessments/discussions with leaders and individual contributors.
• Be a catalyst within the organization, someone who can help advance our governance strategy.
• Come up with creative and strategic ways to improve the business objectives of the governance program. Just because something has been done one way doesn’t mean there isn’t a better, more efficient way to do something. Don’t be scared to try new things.

Required Skills:

• 10+ years experience managing complex initiatives & programs in large scale matrixed organizations
• Outstanding organizational, communication (verbal/presentation/written), and program management skills. Can lead programs from inception to completion.
• Has strong process optimization and organizational design skills and can collaborate with multiple stakeholders to effectively identify needs, and then determine a path forward.
• Motivated self-starter able to work independently with ability to keep up in a fast paced environment.
• Fast and creative problem solving abilities for both quick fixes and areas where larger strategic solutions are needed.
• Can influence and set direction with senior leaders within our fast-moving organization.
• Experienced presenter, storyteller, and coach. Is comfortable working with all levels of leaders.
• Can handle multiple projects simultaneously, prioritizing workloads to meet competing deadlines, and weigh the costs and benefits of potential actions.
• Is willing to both be strategic and roll up their sleeves to get critical work done.

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For California-based roles, the base salary hiring range for this position is $168,300 to $276,800.Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.