GBBC Member Careers

Senior Manager/Director, Process Excellence



Toronto, ON, Canada
Posted on Monday, November 20, 2023

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Job Category

Program & Project Management

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

We are seeking a Senior Manager/Director to deliver the Process Excellence (PEX) strategy and enable Salesforce to develop the next generation of End to End (E2E) processes! You will participate with a team of Black Belts to execute and will be a lead member of the Process Excellence team, reporting directly to the Director of Process Excellence. This Senior Manager/Director will apply Lean, Six Sigma, program management, change and continuous improvement coaching principles to deliver process excellence.

What you'll need to succeed:
This role requires a problem-solver who enjoys taking on an initiative, delivering change, and working with stakeholders to grow a process excellence culture! The ideal candidate has a combination of operations, coaching, and is able to thrive in a high-growth and fast-paced environment. This role will work within an initiative requiring a broad mix of work - some more operational/later stage and some strategic/ exploratory stage.

What you'll do:

  • Accountable for delivering Process Excellence for one E2E to build the organizational skills and knowledge to design and optimize processes
  • Create Process Excellence delivery plan that achieves the Process Excellence goals while partnering with Global Business Process Owners (GBPOs) on delivering projects
  • Drive engagement on HULA culture. HULA is Salesforce's Business Process Innovation methodology based on Six Sigma. (Hear the problem, Understand the causes, Launch the solutions, Achieve the benefits)
  • Influence and coach stakeholders on process improvement strategies
  • Facilitate working sessions or Kaizen events to identify process wastes and deliver optimized future state processes
  • Leverage internal metrics and benchmarks to identify business process improvement initiatives
  • Share best practices by bringing insights to business unit counterparts and positively contribute to a culture of process excellence
  • Prepare and deliver executive level presentations highlighting performance of the team in an easy-to-understand manner.
  • Run cross-functional team meetings efficiently, with the ability to connect dots and influence key decisions.
  • Support the planning process and be a trusted and critical adviser to the business's executive team and relevant partners during strategy formulation, development, and execution

Required Skills/Experience:

  • 8+ years of experience in leading continuous improvement, strategic initiatives, global business process ownership, business process optimization, transformation, and reengineering methodologies
  • Must be Certified Black Belt or Master Black Belt from an accredited institution
  • Proven experience and track record to deliver large scale transformational projects
  • Excellent time and project management skills and able to build strong cross-functional relationships and work collaboratively
  • Strong analytical background. Able to analyze information, make connections and demonstrates deep level thinking
  • Strong organization, prioritization, team-work and communication skills (both written and oral) with ability to tailor message to the target audience
  • Ability to travel domestically and internationally 10%+ (post COVID)

Preferred Skills/Experience:

  • Change management certification
  • Prior experience working on RPA initiatives from ideation to implementation to post production maintenance.
  • Prior Knowledge of Salesforce and/ Tableau reporting applications (reports and dashboards)
  • PMP certification


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