Manager, Onboarding Data Cloud
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Job CategoryCustomer Success
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.
The Data Cloud Onboarding Manager will be responsible for leading a team of Data Cloud Onboarding Guides focused on virtually driving successful onboarding, adoption, retention, and satisfaction, for our Success Plan customers. This role should be comfortable coaching a team of Data Cloud Onboarding Guides to ensure customers maximize value from their Salesforce investment. In this role you will ensure consistent delivery best practices are applied and influence the overall global engagement and delivery approach. Effectively leading the team to deliver against high CSAT and positive outcomes for our customers, is a top priority.
Own all facets of the day-to-day management of the Data Cloud Onboarding Guides team including:
Recruiting, hiring, training and career development of the Data Cloud Onboarding Guides
Mentoring and developing Data Cloud Onboarding Guides to drive high quality Success Program deliveries that lead to successful customer business outcomes.
Achieve or exceed monthly/quarterly/yearly business targets, providing management with an accurate forecast and risk analysis of deliveries and metrics.
Develop the individuals on the team through call‐shadowing, as well as ongoing 1:1 coaching.
Report on Data Cloud Onboarding Guide activities for your Region and deliver feedback on health/risk of engaged customers, weekly scorecard and productivity metrics to senior management.
Work with senior management to support optimal capacity planning and resource allocation.
Serve as a point of escalation for Data Cloud Onboarding specific to your region
Work cross functionally to share best practices and ensure consistency and scalability
Maintain deep understanding of the Salesforce’s platform and coach your team to speak with customers about the most relevant features/functionality for their specific business needs
Minimum 3 years previous people management experience
Experience in Data Cloud an advantage.
Strong business acumen, demonstrating ability to work to the best industry standards and ensure that the Salesforce solution is aligned to the customers’ business objectives
Proven, successful track record of working with C-suite executives and other business decision makers
Relevant experience into Customer Success/Program Management/Account Management
Experience working with senior level executives
Considerable interpersonal skills, including the ability to establish and maintain effective working relationships with others.
Strong analytical skills with the ability to oversee and manage the regional Data Cloud Onboarding Guide team’s Business Metrics, productivity and outcomes leveraging the salesforce platform.
Self-directed, has the ability to prioritize, multi-task and perform effectively under pressure.
Strong verbal and written communication skills, as well as excellent presentation skills.
Passion for creating a great team spirit
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Salesforce welcomes all.For Washington-based roles, the base salary hiring range for this position is $126,600 to $174,200.Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.