GBBC Member Careers

Senior/Staff/Lead Technical Writer for Service Cloud



Marketing & Communications, IT
Multiple locations
Posted on Monday, November 20, 2023

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Enterprise Technology & Infrastructure

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

The Service Cloud Content Experience (CX) Team is looking to add an experienced content producer! Our team produces critical documentation and content that helps customers achieve their business goals with our cutting edge customer service products, including new AI features. We work closely with other writers, product managers, engineers, and designers in an Agile development environment to produce in-app assistance, help, guides, interactive training, and videos for administrators, users, and developers. We’re passionate about innovating and developing solution-oriented content strategies that deliver the right content, the right way, at the right time. We’re an inclusive and collaborative team that encourages diverse views and values trust, customer success, wellness, and connection. To learn more about Service Cloud, check out this overview.

But enough about us! Let’s talk about you.

Required Experience/Skills:

  • 5+ years of experience documenting software for technical audiences

  • Ability to write clear, concise, and approachable content and to adapt your voice, tone, and style to the audience

  • Ability to quickly and independently learn and explain complex technologies

  • Curiosity about how things work and figuring out how they could work better

  • High standards of quality and attention to detail

  • Excellent problem solver

  • Strong advocate for the customer

  • Ability to create a content strategy for a product

  • Ability to work collaboratively and manage multiple deliverables within tight deadlines

  • Strong team player with excellent communication skills

  • Bachelor's degree in a technical, communications, or writing field, or equivalent experience

Desired Experience/Skills:

  • Experience with source control software such as Perforce or Git

  • Experience with XML-based authoring tools such as Oxygen

  • Experience with DITA and structured authoring

  • Experience with the Agile development environment

  • Experience in customer service or with customer service applications


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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at and explore our company benefits at

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For California-based roles, the base salary hiring range for this position is $131,300 to $180,500.Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: