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MuleSoft Account Partner (ACE)



Multiple locations
Posted on Monday, November 20, 2023

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

We are currently seeking a MuleSoft Account Partner to join our growing Professional Services sales team within Customer Success Group (CSG). Our Account Partners act as trusted advisors to our customers by providing execution excellence, demonstrating intimate knowledge of their business, and defining a roadmap towards success. Their primary goal is to help customers generate significant business value from their Salesforce investment.

As a critical member of the GTM and Professional Services team, you are responsible for building relationships with our license sales and extended functional teams (such as product, success managers, creative teams, legal, delivery and more) to understand, evaluate and strategically counsel our internal teams and customers on programs to complete their vision and goals. You will be responsible as the deal originator, strategist and execution quarterback supported by our delivery organization.

Are you passionate about Customer Success and would you like to work at the forefront of Digital Innovation at one of the most exciting CRM companies?

Your Impact

The MuleSoft Account Partner is committed to earning the right to be an advisor to our Commercial and Enterprise (ACE) customers, with the primary goal of helping these customers quickly generate significant value from their Salesforce investment.

The primary measurement of success for this role will be annual bookings of professional services sales (aka closed business) and bid margin aligned with agreed goals, targets, and quotas.

To be successful in the role you:

Drive account planning including the formulation of a clearly defined roadmap or the precursor activities to define such a roadmap

Generate pipeline through self-origination and collaborating across Salesforce with License Sales, Delivery and Customer Success to develop trusted Professional Services propositions for ACE clients and prospects

Use industry expertise and business acumen to understand a customer's motivation, business drivers/challenges, strategic goals and objectives, and desired business outcomes

Engage and present to customers, especially at C-Level, using a consultative selling approach that positions Salesforce and yourself as a long-term trusted advisor relationship

Create a compelling vision and clearly communicate our groundbreaking solutions with the goal of generating significant success and business value from an investment in the Salesforce Platform

Develop and lead a territory plan and a tailored account plan for each customer that aligns with their business goals, priorities, and timeframes

Forecast accurately and timely, build a pipeline, and progress opportunities to deliver MuleSoft YOY revenue growth

Develop mutually agreed and aligned close plans and drive the execution of these plans to realize closed bookings aligned (or in excess) of assigned sales goals/quotas

Be a recognized role model for collaboration, understanding, and overall business results

Basic Requirements

Have a professional services sales background or blended consultative sales and project delivery background

Have experience working with a customer through a visioning process, assessing business value outcomes, and developing plans to support the realization of that value through a structured program

Present business value led pitches and effectively negotiate terms aligned with margin targets

Can exercise empowered judgment in methods, techniques, and evaluation criteria for obtaining results aligned with goals of the company and within associated guidance

Recognize the importance of timing to close deals and are able to balance driving the closing cycle while being responsive to the customer’s needs and fundamentally building trust in the relationship

Preferred Requirements

Experience working in the ACE domain, specifically delivering value propositions to customers in the ACE space

Extensive years of consultative sales experience with a proven record of consistently meeting (or exceeding) quota

Experience selling and/or delivering Professional Services in a context similar to Salesforce or a Global System Integrator type environment

Demonstrated ability to develop and maintain executive (including C-level relationships) where you are recognized as a trusted advisor

Experience growing accounts with large and complex pursuits ($M+)

Highly collaborative excels in a matrix organizational model (aligning with other business functions)

Committed team player with strong interpersonal skills who share and support colleagues

Ability to thrive in a fast-paced sales environment


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Posting Statement

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