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EMEA Customer Marketing Manager Slack



Marketing & Communications, Customer Service
Dublin, Ireland
Posted on Monday, November 20, 2023

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Job Category

Marketing & Communications

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Slack is more than just a tech company, we are on a mission to make your working life simpler, more pleasant and more productive. We believe that culture is the compass to success and so our Slack values are woven into the fabric of all we do. We seek exceptional talent that is eager to do the best work of their life while supporting others in doing the same.

We are hiring an EMEA Customer Marketing Manager to join our Marketing Team. We’re looking for someone who can both fuel marketing and supercharge sales with inspiring and relevant customer success stories. The ideal candidate is an individual that has experience working with strategic partners, strong relationship-building skills and enjoys the blend of marketing, sales and business development. The role requires a strategic problem solver to position joint marketing opportunities and get our customers excited to share their success stories.

This person will develop a deep understanding of our customers and their success stories, have excellent written and visual communication skills, and must relish operating in a fast-paced, entrepreneurial, and competitive environment with a focus on customer success.

Responsibilities will include developing and managing customer presentations and working with customers to secure commitment to participate in ongoing marketing activities (i.e. events, films, speaking engagements, thought leadership, digital content etc.).

What you will be doing

  • Identify and collaborate on top customer accounts for integrated joint marketing journeys by aligning with priority campaigns, Sales, Customer Marketing, PR and more.

  • Work closely with the Slack EMEA Marketing Team to curate marketing journeys to showcase how our thought-leading customers are driving transformation with Slack.

  • Manage every stage of the co-marketing relationship lifecycle with exceptional attention to detail, making the engagement as easy for the customer as possible.

  • Build and maintain strong relationships with a diverse set of internal and customer constituencies, including creative, legal, finance, support, sales and marketing experts.

  • Identify new projects and opportunities to amplify the impact of customer marketing. Lead and coordinate major programs that include multiple departments and goals.

  • Create compelling customer-facing and internal presentations.

  • Support company events by confirming customer participation and highlighting their success.

  • Be an effective business partner and provide consistent and clear communication.

  • Own flawless execution and manage customer relationships through joint marketing engagements.

What you should have

  • 5+ years of relevant work experience (customer or partner marketing, sales, agency etc…) including customer-facing experience

  • Proven experience effectively driving consensus across diverse teams in multiple departments, time zones, and functions with individual priorities

  • Demonstrated ability to present to leadership and overall strong presentation building skills

  • Demonstrated ability to deliver positive customer experiences

  • Demonstrated ability to use data to influence internal and external decision makers

  • Experience in launching new and innovative ideas

  • Strong relationship-building skills with extreme attention to detail

  • Excellent written, Google Slide and PowerPoint skills

  • Dynamic, confident personality that is self-motivated and capable of working in a fast-paced environment, with a can-do, innovative and creative approach

  • Natural thirst to continually keep abreast of industry trends affecting customers

  • Proficient in EN, German or French language skills are a strong plus



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