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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Are you interested in helping our customers achieve faster time to value by delivering of an impactful Onboarding experience? As an Onboarding Success Guide, you will be our customer's first introduction to Customer Success; Making the best first impression, you will use your expertise to help our new Premier Success Plan customers, demonstrate value from their investment from Day 1.

You will engage with Salesforce customers across multiple industry segments, delivering success programs and offering expert guidance. You will partner with other Salesforce teams, Success Managers, Support Engineers, and Sales to understand the accounts and how best to help your customers. Success Guides play a crucial role in providing the right recommendations at the right time in the customer lifecycle, enabling customers to achieve real business value.

The ideal Success Guide is organized, agile, resourceful, and passionate about Customer Success. You really enjoy presenting and engaging an audience virtually. You are naturally curious about technology with a flair for understanding customers’ problems and business challenges. Using your expert knowledge and communication skills you deliver value-based outcomes for our customers. Your best day at work is when you have really helped someone now love Salesforce as much as you do!

Our #GoodIntention is that you feel supported to be your true self in our team, bringing your way of inspiring customers into everything you do, learning, and growing together to help us help even more people love what they do too!

Responsibilities

• Help mitigate attrition, increase customer adoption and engagement, and improve overall business value.

• Deliver virtual Onboarding engagements to educate and empower our customers to achieve business value through the Salesforce platform

• Share your product and industry expertise and best practices to help customers.

• Explain and deliver the value of our products in association with the core Salesforce suite and how this value drives customer decisions.

• Offer tailored advice and insights to customers to help them enhance return on investment.

• Share customer stories and use cases, showcasing the value and impact of Success Engagements.

• Uncover customer challenges, identify risks to implementation/onboarding, and provide a tailored plan of action.

• Partner closely with internal cross-functional team members to help understand the account and research solutions to solve customers’ business needs and challenges.

• Engage in open dialogue with customers regarding ways to improve and expand user engagement, and to solicit feedback in order to improve our product and service offerings.

• Continue to evolve technology and domain expertise through certifications and continuous learning.

• In time, became a mentor to share knowledge and train others.

Required Qualifications & Skills

• Proficient in English and German

• Relevant 3rd-level degree or equivalent qualification.

• 2 to 3 years of relevant work experience helping customers achieve full business potential through technology.

• Able to work independently as a self-starter, manage time, and prioritize activities while performing effectively under pressure.

• Proven track record in delivering success leading customer-facing presentations and engagements with strong communication and presentation skills.

• Able to apply customer success concepts, practices, and procedures to help drive customer success.

Desired Qualifications & Skills

• Salesforce Administrator or CRMA Certification is a plus.

• Hands-on experience with a CRM platform suite and associated applications (Salesforce preferred).

• A good understanding of project management methodologies, business analysis, organizational change, user adoption, release management, and governance.

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.