Account Executive, General Enterprise - Slack
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Account Executive, General Enterprise
Slack has a positive, diverse, and supportive culture—we look for people who are curious, inventive, and work to be a little better every single day. In our work together we aim to be smart, humble, hardworking and, above all, collaborative. If this sounds like a good fit for you, why not say hello?
We are looking for an Account Executive to join our Sales team and focus on our General Enterprise customers in India. This segment represents a huge opportunity for Slack and we want someone who is eager to do the best work of their lives while supporting others in doing the same.
You will be responsible for driving the sales process with prospective customers as well as the expansion of existing accounts. You will work closely with our customers to understand their business objectives and act as their trusted guide for using Slack most effectively. You’ll also work with cross-functional teams to help align our product roadmap and marketing materials with customer feedback.
If you enjoy working with customers from a variety of industries in a rapidly changing environment, then come and join us! We’re nice.
What you’ll be doing:
Educate customers on the value of Slack in a thoughtful way
Provide recommendations based on a customer’s business needs and usage patterns
Manage multiple customers simultaneously at various stages of the Slack buying cycle
Handle inbound customer communication and organize/escalate issues appropriately including billing, legal, security, and technical inquiries
Drive revenue through proactive outreach to existing customers
Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas including product
What you should have:
You have 7+ years relevant work experience in an account management or sales role, preferably in SaaS
You are a self-motivated teammate that can act independently
You take an active interest in opportunities to increase customer satisfaction and deepen customer relationships
You have a consistent track record of identifying customer needs and successfully implementing solutions
You have a proven track record of managing large scale accounts for the duration of the sales cycle and beyond
You are flexible, adaptive, and resilient
You have excellent written and verbal communication skills
Slack is a layer of the business technology stack that brings together people, data, and applications – a single place where people can effectively work together, find important information, and access hundreds of thousands of critical applications and services to do their best work. From global Fortune 100 companies to corner markets, businesses and teams of all kinds use Slack to bring the right people together with all the right information. Slack is headquartered in San Francisco, CA and has ten offices around the world. For more information on how Slack makes teams better connected, visit slack.com.
Ensuring a diverse and inclusive workplace where we learn from each other is core to Slack’s values. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work.
Come do the best work of your life here at Slack.
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