Senior Success Architect
Salesforce
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Job Category
Customer SuccessJob Details
About Salesforce
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.
The role of Senior Success Architect, Marketing, within the Customer Success Group, represents a Subject Matter Expert (SME) in our Marketing Cloud product portfolio. We are seeking an enthusiastic technical expert to champion technical success and value realization while engaging with our select Salesforce customers. Success Architects (SAs) offer proactive and reactive architectural guidance, technology strategy, thought leadership, and product technical expertise. SAs conduct customer engagements to maximize success and adoption while minimizing attrition risk. They collaborate with key stakeholders and C-Level Executives at our largest and most intricate customer accounts, forging a network and community of customers dedicated to technical thought leadership and guidance. This role operates as an individual contributor (IC).
- Collaborate with customers to assess and recommend optimization strategies for technical architecture, development/operations, performance, and solution design specific to Marketing Cloud.
- Identify and evaluate capability gaps in standard product features or propose customized architectural solutions.
- Stay current on new product/feature/capability adoption programs for specific Marketing Cloud Engagement.
- Facilitate discussions and foster collaboration across a spectrum of partners, customers and colleagues, from Developers to Architects to Executives, aligning technology with business value and return on investment.
- Simplify complex technical concepts for a diverse audience, ranging from Business to Executive Stakeholders.
- Contribute to the internal Salesforce team by sharing knowledge, best practices, participating in internal projects and initiatives, and serving as an SME in specific technical or process domains.
- Run or implement playbooks aligned with the Success Architect engagement catalog, tailored to the unique needs and opportunities of Marketing Cloud customers.
- Promote thought leadership through mentoring and knowledge sharing.
- Extensive experience in enterprise consulting or implementation, including full lifecycle implementation with Salesforce Marketing Cloud.
- Proven track record in handling large-scale, technologically complex accounts that continually challenge product capabilities.
- Experience in the Marketing Agency/Merchandise Market is desirable.
- Strongly preferred: Salesforce Certifications (Marketing Cloud).
- Familiarity with Salesforce's technical architecture, including APIs, Standard and Custom Objects, APEX.
- Familiarity with Customer Data Platforms and Salesforce Data Cloud preferred.
- Knowledge of AI concepts.
- Data modeling experience preferred.
- Understanding of development tools, including SLDS, XML, HTML, SQL, JavaScript, JSON, and CSS.
- Thorough grasp of the fundamentals of Salesforce products (Sales, Service) preferred.
- Effective communication with both technical and non-technical customers, gathering relevant technical and business requirements, and devising comprehensive solutions.
- Proficiency in navigating, escalating, and leading efforts related to complex customer requests or projects involving multiple parties and enterprise systems.
- Self-motivated to continually explore new technologies and functionalities, and engage in projects that push the boundaries of existing technologies.
- Strong written and verbal communication skills.
- Ability to work independently, demonstrate self-initiative, prioritize tasks, multitask, and perform effectively under pressure.
- Certification and/or technical disciplines – Strongly Preferred.
- Occasional travel may be required.
Our team values are Trust, Winning as a Team, Equality, Growth, Curiosity and Transparency. We work in a close-knit team environment with a great culture, good sense of humour and a strong dedication to helping one another grow and succeed. This is a great opportunity for someone wanting to get deep exposure to the backbone of Salesforce organisation, drive significant impact that is highly valued by executive leadership, and continuously learn and tackle new challenges!
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.Posting Statement
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.
Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.Salesforce welcomes all
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Accommodations
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
Posting Statement
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.
Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.
Salesforce welcomes all.