Manager, Technical Writing
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Job CategoryEnterprise Technology & Infrastructure
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good– you’ve come to the right place.
You’ll lead a team of talented content producers who collaborate with engineers, product managers, and designers to create high-quality documentation and user assistance that helps our customers in vertical succeed. You're an excellent match if you are self-directed, a problem solver, an excellent communicator, and passionate about technology. Content includes:
UI text and in-app user assistance
Online help and guides
Solutions and use case documentation
Developer and reference documentation
How-to and onboarding videos
Hands-on learning modules (Trailhead)
Inspire, coach, mentor, and provide professional development for your team
Work with Content Experience and cross-functional teams and stakeholders to determine direction and priorities for your team
Oversee content strategy and ensure coverage and quality
Recruit, hire, and onboard new writers as the team grows
Be a leader and contribute to overall Content Experience direction and priorities
5+ years of documentation management experience or project leadership experience
10-15+ years of experience in technical writing
Proven leadership and mentoring skills
Excellent communication, analytical, interpersonal, and team development skills
Sound judgment and strong decision-making ability
Strong customer advocacy skills
Great organizational abilities
Cross-functional team experience and influence
Track record of improving existing styles, processes, and teams
Bachelor's degree in a technical or communications field
Experience documenting SaaS applications or enterprise-class client/service software
Experience with source control software such as Perforce or GitHub
Experience with authoring tools such as Oxygen
Knowledge of DITA
Experience with video and image editing software
Basic understanding of Salesforce or another CRM system
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