Sr. Site Reliability Engineer (SRE) with TS/SCI (on site Northern Virginia)
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Job CategorySoftware Engineering
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Senior Site Reliability Engineer (SRE) - On site in Northern Virginia
*THIS IS A NIGHT SHIFT POSITION*
This position is based in our 24x7 operations center. As a result, shift work (including on weekends, as needed) is required.
Salesforce is seeking an engineering candidate to join the Site Reliability organization. Working closely with counterparts in the Infrastructure and R&D organizations, this organization provides a team of engineers monitoring cloud service availability and ready to swiftly repair any service-impacting issues. Seven days a week, 24 hours a day, the Site Reliability team keeps the Salesforce cloud and our customers protected.
As a member of the Site Reliability team, you will be responsible for the primary task of detecting and resolving incidents within minutes. This objective is met by monitoring the services, reacting to problems, and proactively addressing issues before they affect performance or availability.
When not fighting fires, the team is responsible for fire prevention through monitoring, automation, self-healing and resiliency initiatives, destructive testing, and game day exercises. The incumbent in this role would demonstrate a strong focus on tactical operations, as well as large-scale production engineering and orchestration.
Keep the customer-facing services available at top performance by maintaining the constant health of the supporting systems.
Incident management - Act in key support roles during major incidents e.g. Sev0, Sev1. Also, participate in the technical review of the incident for problem management
Problem Management - populate and participate in RCAs and hand them off to the Global Solutions team
Ensuring that work carried out by the Site Reliability team is performed in such a way as to align with the company’s internal compliance policy and directives
Being available to discuss and resolve technical issues and customer concerns with other technical staff as required
Work with and lead other members of the team in staying on top of key industry innovation and technology, and assist in team development growth
Ability to operate in a high-pressure environment and solve complex issues quickly; successfully handle multiple priorities
Work to automate detection and resolution of recurring issues in the production environment
Active TS/SCI clearance with polygraph
A related technical degree required.
Systems engineering experience in enterprise scale internet service engineering or support role
Expertise in TCP/IP related technologies (networking protocols, network programming, etc.)
Expertise in CLI enterprise support of Unix variants (Linux/Solaris/BSD) as well as strong Linux/UNIX knowledge with significant exposure to Red Hat Enterprise Linux and Solaris
Strong understanding of monitoring implementations and administration
Strong communication skills (Written and Oral)
Past experience in Incident Management and good understanding of ITIL service operations
Experience in working in a 24/7 team running large data centers
Be available to work shift work if required
Experience provisioning, operating, and managing AWS/C2S based infrastructure and systems
Understand and have experience with writing scripts in Python, Go, or other languages
BS or higher degree preferred in Computer Science or Electrical Engineering plus relevant job-related experience
Prior Chef/Puppet or automated deployment experience
Prior Jenkins/Bamboo/Spinnaker pipeline execution experience
Experience supporting and maintaining a monitoring and alert systems
Experience supporting and maintaining Java applications
Hands on experience configuring and handling AWS (Amazon Web Services), using the CLI/SDKs
Experience managing systems monitoring and alerts.
Have or acquire Certifications in Linux+, RedHat and AWS
Experience in supporting and handling Kubernetes based applications and services
Familiar with Agile Process and DevOps
#LI - Y
#clearedThis candidate must be a U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship and agrees to complete a U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position.
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