Customer Support Agent (Singapore)
SIX
We drive the transformation of the financial markets. That’s why we invest in bright minds, in their ideas, knowledge and development. We do that by combining our best sides.
If you would like to find out why stability makes us so agile, why experience makes us so curious and why empathy makes us so impactful, apply now for the position of
Customer Support Agent (Singapore)
Singapore | working from home up to 60% | Reference 4851
As a Customer Support Agent, you will be in a central position to significantly influence the service experience of our customers worldwide. Together with your local and global colleagues, you ensure that our customers receive high-quality, competent, timely support and communication regarding our data, products, and services.
What You Will Do
- support and manage the operational relationship with our customers
- as part of our global network, provide high quality and timely responses to customer requests, ensuring continuity in our 24/5 request handling
- be the first contact point in handling product / technical related issue including troubleshooting
- conduct root cause analysis of customer issues, detect patterns to problems and engage in their sustainable resolution
- ensuring external and internal incident communication of production problems and technical changes
- support business growth in APAC by engaging with new customers, products, services and SIX initiatives
What You Bring
- high degree of customer centricity and empathy, ability to build relationships with various stakeholders both locally and globally
- excellent communication, presentation and listening skills for moderating between international teams and customers
- extremely customer-oriented and precise way of working – team player with a positive attitude
- quick comprehension, technical flair and resilience, with the ability to keep the overview in hectic phases
- affinity to technical set-ups and delivery channels
- thorough understanding of various financial data asset classes and enthusiasm to continuously learn about financial markets, regulations as well as about our SIX products and services
- very good knowledge of English spoken and written, additional languages are a plus. Ideally experience in internal and/or external customer communication
If you have any questions, please call Jake Browne at +44 207 550 5415.
For this vacancy we only accept direct applications.
Diversity is important to us. Therefore, we are looking to receiving applications regardless of any personal background.
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