GBBC Member Careers

IT Service Manager (80-100%)



Warszawa, Poland
Posted on Monday, April 24, 2023

We drive the transformation of the financial markets. That’s why we invest in bright minds, in their ideas, knowledge and development. We do that by combining our best sides.

If you would like to find out why stability makes us so agile, why experience makes us so curious and why empathy makes us so impactful, apply now for the position of

IT Service Manager (80-100%)

Warsaw | working from home up to 60% | Reference 4926

As part of SIX Financial Information, our IT organization ensures efficient delivery and operation of all IT-related services that support business functions. We are driven by customer satisfaction and delivering high-quality services. As a member of the Financial Information service management team, your role will be to guarantee the quality of services delivered to customers for a set of services. You will focus on operations, incident and change management, continuous improvement, service planning, performance metrics, and meeting operational level agreements.

What You Will Do

  • provide high service quality to customers for a set of services
  • ensure that standard operations, monitoring, and escalation processes are applied consistently
  • facilitate incident resolution with a particular focus on limiting customer impact and efficient communication
  • proactively manage improvement and service planning in a forward-looking approach
  • recommend and drive quality improvements
  • work on improving the service framework, good practices, processes, and tools

What You Bring

  • proven strong experience in an IT service management role, broad experience in Software Development Life Cycle and DevOps practices
  • ability to dive into technical details, as well as customer targeted communication
  • analytical skills
  • proficiency in English
  • experience in financial information, with Market and Reference Data experience

If you have any questions, please call Beata Czyzewska at +48 22 104 65 71.

For this vacancy we only accept direct applications in English.

Diversity is important to us. Therefore, we are looking to receiving applications regardless of any personal background.

See more open positions at SIX

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