GBBC Member Careers

Service Center Agent II Mon-Fri 6:30am-3pm

United Parcel Service (UPS)

United Parcel Service (UPS)

North Syracuse, NY, USA
Posted on Thursday, October 26, 2023

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Job Summary

This position schedules and tracks shipments. This position manages customer expectations by providing excellent customer service to our international customers. He/She performs other tasks as requested and the ability to work independently.


  • General Office Duties-answering emails

  • Provides customer rate quotes.

  • Problem solving with the ability to prioritize tasks

  • Some dispatching


  • High school diploma, GED, or International equivalent

  • Understanding of transportation functions, customer service resolution, local pick-up and delivery routing, or the ability to acquire the desired knowledge for the local service center - Preferred

  • Working knowledge of Microsoft Word, Excel, Access, and Outlook

  • Effective written and oral communication skills

Grade 07

Employee Type:


UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

Employer will sponsor visas for specific positions . UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.


Category: Global Freight Forwarding

Requisition Number: R23031341

Location: North Syracuse,New York