Senior Business Execution Consultant - Tool Maintenance & Mis Reporting
Wells Fargo
Operation Utility - Quality Assurance
The objective of the QA team is intended to provide reasonable assurance that the business processes and risk-mitigating controls are operating as designed and expected, and those risks are sufficiently mitigated. Furthermore, these activities should enable proactive self-identification of issues and events, root cause analysis, reporting, and resolution of process and control deficiencies and adverse customer impacts.
The Quality Assurance (QA) Team, by design, serves as a post transaction quality assurance function, aligning to the definition of a Quality Assurance per the Quality Assurance Policy.
Quality assurance activities, including the evaluation of transactions, files, or other items to verify consistent application of regulatory and internal policy requirements and to assess the quality of controls. These reviews may be performed manually or through automated means.
In this role, you will:
- Generates narratives, visualizations, and/or summaries of qualitative or quantitative analysis and information.
- Fulfills reporting requirements and applies understanding of audience to shape reporting approach.
- Communicates findings clearly and configures information in a way that enables stakeholders to draw meaningful conclusions and make informed decisions.
- Coordinate reporting, metrics, platforms, and analytics for the QA Team
- Maintain Quality Testing Tool site for all of the Program Execution Team
- Partnering with stakeholders across, including all levels of management
- Provide feedback and present ideas for improving or implementing processes and tools within QA group
- Perform or guide others on complex escalated issues that require planning, evaluation, and interpretation
- Prioritize work and provide daily work leadership and mentorship to team
- Provide training and technical guidance to less experienced staff
- Lead or contribute to implementation of new or revised processes and procedures that require coordination among operation teams
- Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
- Identify and recommend opportunities for process improvement and risk control development
- Support production environment as per business requirement and set objectives
Essential Qualifications
- 7+ year of experience in one or a combination of the following: Financial Crimes area, business support, Operational Risk Management, implementation, business operations or strategic planning in financial services demonstrated through work or military experience
- Strong application maintenance skill – Liaison between application owner and Quality assurance team
- Strong metrics skills
Desired Qualifications
- Experience in creating, executing, and documenting QA/Compliance/Audit/post transactional testing
- Strong Microsoft Office skills (Excel, PowerPoint etc)
- Excellent verbal, written, and interpersonal communication skills
- Strong analytical skills with high attention to detail and accuracy
- Ability to interact with all levels of an organization
- Ability to work effectively, as well as independently, in a team environment
- Critical thinking skills
- Experience in executing Quality Assurance Activities and supplementing existing practices through the execution of business monitoring, surveillance, and/or Quality Assurance/Quality Control activities
- Experience evaluating the adequacy and effectiveness of policies, procedures, processes, systems, and internal controls; analyzing business and/or system changes to determine impact, identify and assess operational risk issues
- Exposure and proven track records in reporting and MIS
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.