GBBC Member Careers

Senior Lead Operational Risk Officer

Wells Fargo

Wells Fargo

Hyderabad, Telangana, India
Posted on Friday, July 21, 2023

Senior Lead Operational Risk Officer– ORBO

Corporate Title: Vice President

Role Type: Individual Contributor

Department Overview:

Wells Fargo Operational Risk Business Oversight (ORBO) team, as part of the Independent Risk Management function, is responsible for governance, oversight, and credibly challenging operational risk exposures and risk management practices through monitoring, analyzing and developing standards for remediating risk that arises from inadequate or failed internal processes, people, systems or external events, while maintaining a balance between risk mitigation and operational efficiency. The scope covers risks associated with Data Management, Resiliency, Fiduciary & Investment, Financial Reporting, Human Capital, Information Mgmt. (Records), Information Security, Safety & Physical Security, Operational Risk Events (ORE), Privacy, Technology Risk, Third Party, Transaction Process & Execution

About the Role:

Senior Lead Operational Risk Officer is responsible for enterprise-wide oversight and governance of complex business group or manages integrated enterprise-wide operational risk program(s) / initiative(s). Proactively identifies potential business operational risks. Develops and drives innovative operational risk approaches and solutions across the enterprise through an influence model.


  • Use subject matter expertise and business domain knowledge to provide independent oversight and credible challenge to front line operational risk management activities
  • Routine engagement with the Control Executive teams, Function Heads and Independent Risk leaders to promote a strong operational risk culture
  • Active engagement in key front line governance routines inclusive of Risk & Control committees and business reviews
  • Oversee and challenge the front line across all operational risk routines including – plan, identify and assess, control and mitigate, test and validate, monitor and report
  • Perform independent risk assessment of the front line, inclusive of emerging risks
  • Review and challenge of front line risk acceptances and new business initiatives
  • Identify and escalate to senior leadership conflicts with risk management results and expected business outcomes
  • Evaluate cross-program and cross-group analytics to identify opportunities and best practices to influence stronger risk management practices by the business
  • Provides consulting to business on corrective action plans and effectively managing change
  • Develop and deliver content to senior business, Independent Risk, Audit and Regulatory leaders summarizing the results of the independent risk assessment activities
  • Manage relationships with Business Head, Independent Risk Management, Group Control Executives, Legal, Audit and multiple Regulators
  • Leads project/ virtual teams and mentors but does not manage other team members.
  • Engage with other region and US-based Operational Risk Business Oversight (ORBO) teams to ensure holistic oversight of the end to end business is achieved.

This position requires business engagement to drive and effect change. The candidate should have specific business domain exposure and experience in risk management activities either as an Independent Risk Management or front line Controls.

A successful candidate will have the experience and ability to:

  • Successfully review and challenge business operational risk management practices and outcomes
  • Build and sustain a strong risk culture including a balanced approach through working in cooperation and consultation with all lines of defense across the enterprise
  • Leverage their experience to bring industry leading standards, practices and tools to the organization
  • Provide companywide oversight and governance of an integrated operational risk program or initiative
  • Develop and drive innovative operational risk approaches and solutions companywide through an influence model
  • Identify potential business operational risks
  • Develop and drive innovative operational risk approaches and solutions companywide through an influence model
  • Constructively and independently challenge existing risk management fundamentals or assumptions and develop alternative approaches and solutions
  • Evaluate long term implications and consequences of strategic business decisions and recommend appropriate alternatives for risk management
  • Lead implementation of complex initiatives with high risk, generally spanning multiple business lines
  • Consult to the business on corrective action plans and effectively managing change
  • Influence and negotiate with executive management and business heads as high-level stakeholders both within and outside Wells Fargo
  • Lead initiatives and virtual teams across the organization to deliver companywide business risk management transformations
  • Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
  • Lead project or virtual teams and mentor less experienced staff

Essential Qualifications:

  • University degree in Business or related discipline.
  • 15+ years of overall experience; 6+ years of experience in risk management or front line controls function
  • Advanced Microsoft Office skills
  • Excellent verbal, written, and interpersonal communication skills
  • Strong analytical skills with high attention to detail and accuracy
  • Ability to articulate complex concepts in a clear manner

Other Desired Qualifications:

  • Meaningful knowledge across Enterprise Risk Management framework, including: risk identification, risk appetite and strategy, risk-related decisions, processes and controls, risk analytics and governance
  • Deep technical understanding of specific business operations processes, products and customer interactions and where they manifest risk (e.g. Corporate & Investment Banking/ Commercial Banking/ Consumer Lending/ Consumer & Small Business Banking/ Wealth & Investment Management, Human Resources, Finance, Corporate Risk)
  • Strong interpersonal, influencing, and communications skills with an ability to interact effectively with stakeholders at all levels, experience and the ability to effectively manage and build relationships
  • Proven skills to drive alignment across stakeholder groups to develop and deliver repeatable end to end risk management solutions
  • Industry certification such as CIA/ CFSA/ CFA/ CISA/ CRISC

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.