GBBC Member Careers

2024 Summer Internship, Early Careers - COO Business Services

Wells Fargo

Wells Fargo

Charlotte, NC, USA
Posted on Monday, September 4, 2023

About this role:

Wells Fargo is seeking talent to join the Chief Operating Office (COO) organization for a 2024 summer internship. Learn more about the career areas and lines of business at

Business Overview

The COO Early Talent program encompasses three pathways to learn and support COO functions to help create and manage processes while growing your expertise:

  • COO Control Management

    • Business groups: Wealth Investment Management, Corporate & Investment Banking, Consumer Lending, Commercial Banking, or Consumer Small Business Banking

    • Enterprise Functions: Human Resources, Public Affairs, Legal, Diverse Segments Representation and Inclusion, Corporate Risk, or Strategy, Digital, Innovation (SDI) and Technology

    • Operations teams or Central Control Programs

  • COO Operations

    • Wholesale Operations: Wealth & Investment Management, Corporate & Investment Banking, and Wholesale Lending

    • Shared Services Operations: Payments Operations, Business Process Management, Business Real Estate Services, Utilities, and Shared Services Chief of Staff Group

    • Consumer Operations: Home Lending, Consumer & Small Business Banking, and Cards & Personal Lending Group

  • COO Business Services*

    • Chief Administrative Office (CAO)

    • Regulatory and Policy Affairs (RAPA)

    • Risk Transformation and Execution

    • Sales Practices and Conduct Management

    • Corporate & Investment Banking (CIB) Chief Operating Office (COO)

*Through this job requisition, we are specifically hiring for the COO Business Services Internship. Eligible applicants will have an opportunity to learn more about the listed internship opportunities and interview for programs based on interest and availability.

Program Overview

COO’s Business Services Internships are professional development programs that provide participants with a ten-week overview of Wells Fargo and a high-level understanding of the company’s operations, business strategies, and organizational culture. The internship experience includes relationship building, relevant work assignments, coaching, feedback sessions, group projects, and other informative learning sessions with key leaders. It is designed to provide undergraduate students with a blend of business and professional development training opportunities that incorporate real-world experiences and prepare you for a career at Wells Fargo.

After training, you will join the COO Business Services pathway within one of our enterprise functions (CAO, Regulatory and Policy Affairs, Risk Transformation & Execution, Sales Practices and Conduct Management and CIB COO).

This program targets exceptional juniors and is a pipeline program where successful interns may receive an offer to return the following year to join the full-time COO Analyst Program based on performance and business need.

Chief Administrative Office

The Chief Administrative Office consists of services and capabilities that serve the entire company and is comprised of these enterprise functions:

  • Corporate Properties Group – delivers and maintains world-class space for employees and customers while strategically implementing corporate real estate transactions.

  • Corporate Security – strives to ensure the safest, most secure business environment possible for employees and customers.

  • Enterprise Business Resiliency – provides guidance and support in developing, implementing and exercising effective business continuity plans and coordinating and facilitating companywide incident response and information flow, and governing the Service Delivery Model.

  • Strategy and Projects brings together expertise in strategic execution and change management across the enterprise, helping the COO solve complex problems.

  • Supply Chain Management – Specializes in strategic sourcing, contract negotiation, procure-to-pay capabilities, timely supply chain analytics, and delivering supply solutions with acceptable third-party risk.

Regulatory and Policy Affairs

Regulatory and Policy Affairs (RAPA) is responsible for Wells Fargo Regulatory Relations, the Enterprise Policy Office, Community Reinvestment Act (CRA) Strategy and Program Management, Non-Financial Regulatory Reporting governance and the Office of Consumer Practices. Regulatory & Policy Affairs (RAPA) advises the enterprise on key regulatory, governance and policy objectives, coordinates regulatory and policy engagement across the enterprise and fosters effective relationships between our regulators and senior policy leaders. Through disciplines that focus the enterprise on regulatory reporting and engagement, policy governance and treating customers fairly, RAPA’s influence results in improved operational and business performance, enhanced reputation, and increased customer loyalty.

Risk Transformation & Execution

Risk and Control Self-Assessment is designed to allow Wells Fargo employees to develop a culture of proactive accountability while demonstrating ownership of business risk decisions. The team demonstrates an understanding of our risk and controls and drives a consistent and effective approach to identifying risks across the organization, while facilitating risk and control assessments of sufficient quality to understand and manage exposure to the organization.

Sales Practices and Conduct Management

Sales Practices & Conduct Management is a front-line operation responsible for ensuring employees act ethically on behalf of Wells Fargo and are consistently doing what's right for customers and each other. The group provides enterprise-wide coordination, leadership, and support of sales practices and conduct functions, including the Conflict of Interest program, the Insider Threat program, and management of the allegation lifecycle (including enterprise investigations). It is also home to the Loudspeaker program, which strives to improve our customer and employee experience through the sharing of employee feedback and ideas.

Corporate & Investment Banking (CIB) Chief Operating Office (COO)

CIB COO is comprised of multiple functions that deliver CIB services to employees and customers. The summer internship will be spread across the following COO’s:

  • Business Execution Services provides CIB and cross-COO business driven change execution, including regulatory/risk remediation initiatives and project portfolio management.

  • Client Support & Transformation provides both CIB Banking and Corporate Real Estate (CRE) relationship support, centralized client support services, as well as onboarding and lending transformation/tools.

  • Financial Crimes provides risk management and execution services of BSA/AML program.

  • Infrastructure Services provides technology and information security risk management, data risk management, management of intake and incubation processes and electronic trading.

  • Shared Services provides core operational risk program management, process reengineering, intelligent automation and manages the resolution and recovery office.

In this role you will:

  • Gain on-the-job experience: Working as part of a high-performing team in your business group, you will gain in-depth experience as an intern. You will begin to build your analytical and interpersonal communication skills by actively participating in your team’s day-to-day activities.

  • Receive professional support: You will be matched with a colleague who will be available to answer your questions, help you through challenging situations, and give you feedback throughout the course of the summer. You will also have the support of a program manager and functional cohort to support you through your intern experience.

  • Benefit from a virtual speaker series: Wells Fargo’s top leaders provide insight into how to make the most of your summer experience, share their career paths, tips and advice, while also sharing trends in the financial and functional spaces they serve.

  • Take part in organization networking activities: We promote community involvement and networking with other summer interns and full-time analysts across other programs. You will have the opportunity to create lasting professional relationships, build your network, and take advantage of a diverse and rapidly growing workforce.

Ideal candidate for this role must have the following:

  • Ability to take on a high level of responsibility, initiative, and accountability.

  • Experience working across teams.

  • Energetic self-starter who proactively takes initiative, remains curious and has a genuine interest in learning and growth.

Required Qualifications:

  • 6+ months of work experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Desired Qualifications:

  • Bachelor’s degree candidate with an expected graduation between December 2024 – May/June 2025

  • Excellent verbal, written, and interpersonal communication skills

  • Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills

  • Demonstrated knowledge and/or experience in the financial services industry

  • BA/BS degree candidate with a major concentration in: Business Administration/Business Management, Economics, Finance, Statistics, Real Estate, Economics, Finance, Engineering, Construction Management, Supply Chain Management, Criminal Justice, Information and Data Management, Political Science, Global Intelligence, or with an emphasis in one or more of the mentioned focus areas. All majors are welcome.

Program duration: Summer 2024. 10-weeks, full-time schedule.

Program Location(s): Charlotte, NC

Based on the volume of applications received, this job posting may be removed prior to the indicated close date. If you do not apply prior to the closing of this posting, we encourage you to apply for other opportunities with Wells Fargo. After submitting your application, please monitor your e-mail for future communications.

Wells Fargo will only consider candidates who are presently authorized to work for any employer in the United States and who will not require work visa sponsorship from Wells Fargo now or in the future in order to retain their authorization to work in the United States.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.