GBBC Member Careers

Lead Compliance Officer

Wells Fargo

Wells Fargo

Multiple locations
Posted on Saturday, September 16, 2023

About this role:

Wells Fargo is seeking a Lead Compliance Officer Corporate Risk as part of Complaints Oversight. Learn more about the career areas and business divisions at Complaints Oversight maintains and oversees adherence to the Complaints Management Policy.

In this role, you will:

  • Provide oversight and monitoring of the Complaint Quality Assurance and Third-Party requirements of the Complaints Management Policy

  • Independently oversee and challenge third party (TP) and quality assurance (QA) complaint processes by monitoring the capture, resolution, and root cause of third-party complaints, and QA processes supporting them

  • Challenge business leaders when complaints-related thresholds and metric breach established thresholds and risk measurement program boundaries

  • Develop, oversee, and provide independent credible challenge to TP and QA standards with subject matter expertise

  • Drive the development and execution of monthly, quarterly, and annual routines for front line QA and TP complaints monitoring (including, but not limited to, monitoring reports, reviewing complaints and third-party contracts, and developing commentary for executive-level reporting)

  • Independently report on Issues and risks associated with third-party complaint management and front-line QA processes

  • Mature the QA and TP monitoring routines to include metrics and KPIs that provide a perspective on program health and risk identification

  • Implement enhancements to support QA and TP monitoring growth, including the development and implementation of new governance routines

  • Maintain compliance risk expertise and consulting for projects and initiatives with moderate to high risk, over multiple business lines

  • Establish, implement and maintain risk standards and programs to drive compliance with federal, state, agency, legal and regulatory and Corporate Policy requirements

  • Provide direction to the business on developing corrective action plans and effectively managing regulatory change

  • Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

  • Make decisions and resolve issues to meet business objectives

  • Interpret policies, procedures, and compliance requirements

  • Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals

  • Work with complex business units, rules and regulations on moderate to high risk compliance matters

  • Interface with Audit, Legal, external agencies, and regulatory bodies on risk related topics

Required Qualifications, US:

  • 5+ years of Compliance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

  • Subject matter expertise in Complaints Management Policy and related governing documents

  • Experience with Complaints Management data and reporting

  • Experience with Independent Risk Management Programs including Operational Risk or Compliance within the financial services industry

  • Experience communicating in both written and verbal formats with management

  • Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment

  • Ability to work across multiple lines of business leading large scale initiatives

  • Experience maintaining or supporting Enterprise Policies

  • Advanced Microsoft Office skills

  • An active professional risk designation such as a Certified Risk Compliance Manager (CRCM), Certificate in Operational Risk Management (ABA), Certified Risk and Compliance Management Professional (CRCMP), or Certificate in Risk Management (CRMA)

Job Expectations:

  • Ability to travel up to 5% of the time

  • This position offers a hybrid work schedule

  • This position is not eligible for Visa Sponsorship

Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.