WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status, physical or mental disability.

Internship - ShareTheMeal team

Operations Intern

Private Partnerships and Fundraising Division (PPF)

Berlin, Germany or remote

The World Food Programme (WFP) is the leading humanitarian organization saving lives and changing lives, delivering food assistance in emergencies and working with communities to improve nutrition and build resilience. We are currently seeking to fill an intern position in the ShareTheMeal team within the Private Partnerships and Fundraising (PPF) unit, based in Berlin or remotely.

BRIEF DESCRIPTION OF THE DIVISION:

To reach a world with zero hunger, WFP is investing in and growing private sector fundraising and partnerships. ShareTheMeal is WFP’s fundraising and awareness-raising app. Free to download, the award-winning app is a pioneering way for people to join our efforts in creating a world with zero hunger.

ShareTheMeal currently has more than 1.3 million supporters worldwide, who have shared more than 170 million meals with people in need. WFP is pursuing an ambitious growth strategy for individual giving, and ShareTheMeal is a key driver for this strategy going forward. The team, located in Berlin and also remotely, is focused on increasing the funds raised to help get to zero hunger by further developing the app to include new and innovative features, increasing the engagement of existing users and growing the user base through marketing and communication initiatives. As the user base has grown, there is a significant opportunity to increase funds raised from existing users and deliver an exceptional experience to build a long-term relationship with each supporter.

GENERAL INFORMATION

• Title of Post: Internship: Operations Intern
• Supervisor: Head of Customer Insights
• Unit: Private Partnerships and Fundraising (PPF)
• Country: Germany or remote
• Duty Station: Berlin or remote
• Duration of internship: 8 months
• Expected Start Date: As soon as possible

DUTIES AND RESPONSIBILITIES

• Support ShareTheMeal operations. Example activities include:
  • Support partnerships through outreach to new partners; categorizing and responding to incoming messages from partners and prospects
  • Assist with donor requests by answering inquiries; providing resolution steps to donors via support ticket responses, help extending answer macros and categorization; help adapting support macros to new or updated product functionalities
  • Support implementation of social media strategy (e.g. gather content; support creation of videos for social media; respond to messages across social media platforms)
  • Support content implementation (e.g. prepare images, videos and campaign updates to be launched in platform)
  • Help facilitate coordination of translations and proofreading
  • Support the preparation of reports, analyses and presentations
  • Support other special projects and initiatives as needed

QUALIFICATIONS AND EXPERIENCE

• Currently enrolled in an undergraduate or graduate programme from a recognized university OR recently graduated from an undergraduate or graduate programme (within six months prior to the application to the internship programme) from a recognized university;
• University course attendance in the past 12 months.

KNOWLEDGE & SKILLS:

• Strong communication skills, both verbal and written, with the ability to communicate effectively with partners and supporters from diverse backgrounds
• Excellent customer service skills
• Strong organizational skills
• High attention to detail
• Proficiency in Microsoft Office, particularly Excel and PowerPoint

WORKING LANGUAGES

Excellent written and spoken English is required (proficiency/level C). Advanced knowledge of German, French, Arabic or Spanish would be a plus.

SUPERVISION (Level/Methods of Supervision)

Under the direct supervision of Head of Customer Insights and the Partnerships Manager, the incumbent will be provided with close mentoring and guidance.

TRAINING COMPONENTS

Throughout their assignment WFP interns have access to an industry leading learning platform, WeLearn. Depending on opportunities and availability of funds, he/she may participate in WFP workshops or seminars, as appropriate.

LEARNING ELEMENTS

At the end of the assignment, the Intern should:

• Obtain and overview of how WFP operates to fight hunger
• Understand how ShareTheMeal and WFP engage with partners and supporters
• Develop skills in customer service and communications

OTHER RELEVANT INFORMATION

• VA Reference no: 826919
• Closing Date: 4 June 2023 at 11:59pm Rome time

TERMS AND CONDITIONS:

• Interns receive a monthly stipend from WFP up to the maximum amount of US$1000 per month depending on the duty station of assignment.
• WFP is not responsible for living expenses, arrangements for accommodation, necessary visas and related costs.
• WFP will reimburse travel ticket for candidates who are nationals of developing countries and are pursuing their studies in their home country.
• WFP will recognize candidates’ educational credentials from recognised institutions that have been certified by competent international or national authorities such as the United Nations Educational, Scientific and Cultural Organization (UNESCO) or Ministries of Education.
• Candidates who bear any of the following relations to WFP staff members are not eligible to apply: sons, daughters, brothers or sisters.

WFP LEADERSHIP FRAMEWORK

These are the common standards of behaviour that guide HOW we work together to accomplish our mission.

Leads by Example with Integrity	Drives Results and Delivers on Commitments	Fosters Inclusive and Collaborative Teamwork	Applies Strategic Thinking	Builds and Maintains Sustainable Partnerships
Lives the WFP values and shows humanity and integrity by role modelling care for others	Delivers on commitments and adapts readily to change	Is inclusive and collaborative, and contributes to a culture of learning and personal growth	Demonstrates commitment to gather perspectives, analyse options and risks, and propose new ways of doing things	Builds and nurtures external partnerships and collaborates with partners to deliver common objectives

Different expectations of behaviour are defined depending on your grade and role/responsibilities within WFP.

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks. No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.

Changing Lives