GBBC Member Careers

Programme Policy Officer: Service Provision P4 (LFT)

World Food Programme

World Food Programme

Palestine, TX, USA
Posted on Thursday, May 11, 2023

Short Description

Programme Policy Officer: Service Provision, International Post on Limited Fixed term (LFT), level P4 for 2 years in Palestine, East Jerusalem


The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.


These roles are likely found in Headquarters (HQ), Regional Bureaux (RBs) or Country Offices (COs). Job holders are likely to report to the relevant Director or more senior Programme post.
Job holders are likely to manage a complex portfolio of activities that may include formulation and direct management or coordination of programmes at CO level or formulation of substantial parts of WFP-wide policies and provision of technical advice at RB or HQ level. As such job holders will be expected to have an extensive breadth of programme and policy knowledge/experience including strong technical abilities in an area of expertise and ability to credibly influence strategic, policy and operational discussions. Job holders usually manage a large team or excel in a specific area.


Under the Country Strategic Plan, Palestine Country Office aims to provide food assistance to the most vulnerable insecure groups of the Palestinian non-refugee population thru general food distributions, via in-kind food rations and cash-based transfers, mainly in the form of electronic food vouchers. It will also expand further its resilience-building program in the coming years for vulnerable households, women and youth, in areas such as livelihood support programming in protracted crises, livelihood support in urban and middle-income contexts, aligning asset creation and human capital development efforts with national productive safety nets.
WFP Palestine Country Office aims at providing the infrastructure, technical capacity and links to facilitate complementary humanitarian and development actions by the partners and Agencies across the country, contributing at the achievement of collective outcomes that maximize outputs, reinforce the impact of joint UN programming and support the national priority of sustainable development.

In this context, building on past and current successes and the significant expansion of its interoperable CBT platform, WFP continues to offer partners on-demand access to unique CBT system, which provides a coordinated, efficient, cost-effective and high-quality mechanism for the delivery of financial assistance to vulnerable Palestinians.

nature enables the platform to complement the national social protection system and support the rapid scale-up of responses to increased food and other essential needs.
The Palestine Office programs include a successful Service Provision portfolio catered to external stakeholders leveraging WFP’s transfer platform, inter-agency Common Feedback Mechanism systems, monitoring and evaluation expertise, and Gender and Protection capacities. Additionally, WFP co-leads the Palestine Food Security Sector and is a key contributor to other coordination platforms such as the Cash Working Group and the Inter Cluster Coordination Group.
The implementation of efficient and innovative technical solutions, spearheading unique e-vouchers and cash provision modalities within WFP , continues to be well received by stakeholders and partners as critical instrument to promptly and effectively enable their intervention in a complex context

WFP Palestine identified the need to lead and coordinate above mentioned unique activities within the Country Office by a professional with extensive breadth of CBT and service provision programs, policy knowledge and experience, including strong technical abilities to credibly influence strategic and operational discussions and provision of technical advice to manage the Office portfolio of activities. Leading programme design efforts and managing relevant budgets complete the sought-after profile.


The Programme Policy Officer is responsible for the management of the Service Provision portfolio programs across the country, for two-years. He/she shall come with extensive, field operational knowledge to enable the management and coordination of the programmes – that includes management of beneficiaries transfers (Cash-based), coordination and harmonization of the programme initiatives for the Country Office– ensuring the efficient delivery within the framework of the Operational Service Provision for all the OpT operation areas.
The Programme Policy Officer will work closely with different units from WFP Country and field offices as well as external stakeholders, cooperating partners and UN Organizations, so to ensure the accurate development and efficient delivery of projects and service provision activities.

Reporting line: Deputy country Director (Head of Programme).

Overseeing the management of the Service Provision

- Oversee the management of the growing service provision operations for external partners.

- Design and conduct quality and improvement plans to strengthen Cash -based- transfers service portfolio and associated services (data analytics and reporting community-feedback-Mechanisms, monitor and evaluation)

- Ensure that service quality standards are met, areas for improvement and optimization are analysed, gaps and delays are detected.

- Oversee the management of an effective and scalable interagency Community Feedback Mechanism.

- Advocate for WFP’s partnership for expansion of WFP service portfolio and act as account manager for partners, Organization and Govt Agencies requesting WFP services.

KEY ACCOUNTABILITIES (not all-inclusive)

External partnerships:

- Enhance WFP’s leadership status in different fora related to food security, cash working group and social protection assistance through direct participation, briefings, information products and other materials.

- Develop operational cooperat

Oversight and management of Palestine Service provision cross functional team

- Manage the operational service provision activities across the country implemented by WFP and its cooperating partners.

- Contribute to the program design, management and oversight of WFP Palestine Programs in alignment with CSP and organisational strategy.

- Provide technical advice or mobilise technical expertise, on a wide range of programme and policy issues including assessment and analysis, activities, transfer modalities, the deployment and testing of innovative approaches and the development of strategies to support partners/ government plans and projects.

Team management

- Effectively manage the service provision team to ensure transparent and efficient people management with continued development of a cohesive and high performing team.

- Ensure the best use of assigned financial resources for achievement of set objectives within a significant budget.

- Take responsibility for an equitable and inclusive workplace which incorporates all dimensions of the WFP diversity and inclusion framework. ion and maintain established strategic partnerships to identify opportunities for collaborative approaches and initiatives that improve assistance packages.

Long Description

key accountabilities, cont. Team management

Contribute to Country Office Emergency Preparedness in collaboration with the other internal units i.e. early warning, risk analysis, and contingency planning in order to respond to humanitarian crises and needs.

Capacity strengthening:

- Ensure capacity strengthening for both partners and WFP staff in the required areas.

- Provide mentoring and support to staff in relevant functional areas.

- Document lessons learned and best practices in managing the service provision operations.


Education: Advanced University degree in International Affairs, Economics, Nutrition/Health, Agriculture, Environmental Science, Social Sciences or other field relevant to international development assistance, or First University Degree with additional years of related work experience and/or trainings/courses.
Language: Fluency (level C) in English language. Intermediate knowledge (level B) of a second official UN language: Arabic, Chinese, French, Russian, Spanish, and/or WFP’s working language, Portuguese.

Experience: at least 8 years of postgraduate professional experience



  • Understand and communicate the Strategic Objectives: Utilizes understanding of WFP’s Strategic Objectives to communicate linkages to team objectives and work.
  • Be a force for positive change: Proactively identifies and develops new methods or improvements for self and immediate team to address work challenges within own work area.
  • Make the mission inspiring to our team: Identifies opportunities to further align individual contributions with WFP’s mission of making an impact on local communities.
  • Make our mission visible in everyday actions: Helps colleagues to see the link between their individual tasks and the contributions of their unit’s goals to the broader context of WFP’s mission.


  • Look for ways to strengthen people's skills: Is able to identify, support and encourage focused on-the-job learning opportunities to address gaps between current skillsets and needed future skillsets for WFP.
  • Create an inclusive culture: Recognizes the contributions of teammates, and encourages contributions from culturally different team mates to recognise the value of diversity above and beyond just including it in programming for beneficiaries.
  • Be a coach & provide constructive feedback: Provides and solicits ongoing constructive feedback on strengths and development opportunities to help develop individual skills, whilst also helping others identify areas for improvement.
  • Create an “I will”/”We will” spirit: Sets clear targets for self and others to focus team efforts in ambiguous situations (e.g., unprecedented issues and/or scenarios)


  • Encourage innovation & creative solutions: Thinks beyond team’s conventional approaches to formulate creative methods for delivering food aid and assistance to beneficiaries.
  • Focus on getting results: Maintains focus on achieving individual results in the face of obstacles such as volatile or fragile environments and/or organizational roadblocks.
  • Make commitments and make good on commitments: Takes personal accountability for upholding and delivering upon team’s commitments and provides assurance to stakeholders.
  • Be Decisive: Demonstrates ability to adjust to team’s plans and priorities to optimize outcomes in light of evolving directives, while also responding quickly in high-pressure environments, such as in emergency settings.


  • Connect and share across WFP units: Demonstrates an understanding of when and how to tactfully engage other units in conversations on impact, timing, or planning
  • Build strong external partnerships: Networks regularly with key external partners using formal and informal opportunities to understand each partner’s unique value proposition, and to build and strengthen relationships
  • Be politically agile & adaptable: Demonstrates ability to adapt engagement approach in the context of evolving partner circumstances and expectations
  • Be clear about the value WFP brings to partnerships: Demonstrates ability to articulate to internal and external audiences the value that individual contributions and immediate teams bring to partnerships.


Capability Name Description of the behaviour expected for the proficiency level
Programme Lifecycle & Food Assistance Displays ability to identify the main hunger problem at the national or subnational level to design and implement context-specific programmes that integrate complex analysis and the full range of food assistance tools.
Transfer Modalities (Food, Cash, Voucher) Demonstrates the ability to design, implement, monitor and provide oversight over effective and efficient programmes deploying different transfer modalities.
Broad Knowledge of Specialized areas (i.e. Nutrition, VAM, etc.) Demonstrates the ability to incorporate technical information into programme design and implementation and appropriately communicate it internally and externally.
Emergency Programming Displays ability to translate understanding of programme principles in emergencies and protracted conflict situations into relevant, effective, and context specific approaches.
Strategic Policy Engagement w/ Government Demonstrates the ability to engage key stakeholders (e.g., WFP units, external partners) in policy dialogue to strengthen national government food and nutrition security strategies and programmes.


• Has worked in a Country Office or equivalent level position within technical area.
• Has managed discussions with experts in VAM/Nutritionists.
• Has led a country / are office programme team or a substantial component of a complex programme.
• Has gained direct experience of different programme approaches.
• Has worked with government agencies and gained policy experience.
• Has led team in strategic discussions.


LFT posts are non-rotational IP posts

Based in Country Offices, Regional Bureaux, WFP Global Offices or in Headquarters

Covers medium-term staffing needs, i.e. from one to four years max.

Not subject to mobility, promotion or interagency staff exchange, and not eligible for conversion to indefinite appointment


United Nations Joint pension fund

Medical Insurance

Annual leave: 2.5 days a month and

Sick leave: 2 days per month

Official Holiday: 10 days as officially established for each duty station


25 May 2023


WFP has a zero-tolerance approach to conduct such as fraud, sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will be expected to adhere to WFP’s standards of conduct and will therefore undergo rigorous background verification internally or through third parties. Selected candidates will also be required to provide additional information as part of the verification exercise. Misrepresentation of information provided during the recruitment process may lead to disqualification or termination of employment

WFP will not request payment at any stage of the recruitment process including at the offer stage. Any requests for payment should be refused and reported to local law enforcement authorities for appropriate action.