GBBC Member Careers

IT Operations Officer/ ETC Coordinator P3 - Suva, Fiji

World Food Programme

World Food Programme

IT, Operations
Posted on Tuesday, May 23, 2023


WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

Are you an IT Operations Officer with background in coordination and project management interested in further developing your professional experience while contributing to ending global hunger? Are you passionate about helping those in need? Would you like to join a global organisation investing in its people?

If so, an exciting & fulfilling career awaits you! Join our diverse and passionate team that works on varied and international projects directly contributing to saving & changing millions of lives around the globe.


Applications must be submitted by Tuesday, 13 June 2023 (11:59 PM CET).


The United Nations World Food Programme (WFP), a highly prestigious, reputable & world’s largest humanitarian organization, operating in more than 120 countries and territories, bringing life-saving assistance in emergencies, building pathways to peace, stability and prosperity for people recovering from conflict, disasters and the impact of climate change and supporting sustainable and resilient livelihoods for a world with zero hunger.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website: UN World Food Programme (WFP) and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter.


  • WFP is a 2020 Nobel Peace Prize Laureate
  • WFP offers a highly inclusive, diverse and multicultural working environment
  • WFP invests in the personal & professional development of its employees through a range of trainings, accreditation, coaching, mentorship and other programs as well as through internal mobility opportunities
  • A career path in WFP provides an exciting opportunity to work across various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe
  • We offer an attractive compensation package (please refer to the Terms and Conditions section)


In September 2015, WFP opened an multi Country Office (mCO) in Suva, Fiji, to lead and support emergency preparedness in three sectors - Food Security, Logistics, and Emergency Telecommunications - across the Pacific Islands. On 30 November 2016, the Emergency Telecommunications Cluster (ETC) for the Pacific was officially activated under the structure of the Pacific Humanitarian Team, with WFP as lead.

WFP has been actively working since on ETC preparedness activities in the Pacific Island region by coordinating and managing the IT response to emergencies and engaging in national capacity strengthening activities.

To support the ETC preparedness and response efforts in the region under its new Pacific strategic plan, the WFP Pacific Multi Country Office is looking for an IT Operations Officer / ETC Coordinator. The incumbent will be responsible to lead and coordinate IT emergency preparedness and response activities, and lead IT support for the Country Office.


The job has two distinct purposes:

  • To lead the delivery of efficient and effective IT and Telecommunications (TC) services, providing sound, innovative solutions that enable staff to deliver on WFP’s strategy in the Pacific.
  • To lead the ETC preparedness and response efforts in the region. The incumbent will be responsible to lead and coordinate engagement with multi stakeholders in the region, provide technical guidance and daily support to new and ongoing IT emergency preparedness and response activities.

KEY ACCOUNTABILITIES (not all-inclusive)

  • Lead and coordinate the implementation of ICT and Emergency Telecommunications Cluster (ETC) projects and activities.
  • Engage directly with national and international agencies and partners with a focus on National Disaster Management Offices (NDMOs), Ministries of IT and Communications, Telecommunication Regulators and the Secretariat of the Pacific Community (SPC) in emergency telecommunications planning and preparedness activities, including support to NDMOs and line ministries at the country-level to establish and/or strengthen their national emergency telecommunications cluster/working group/committees.
  • Represent the ETC and WFP at inter-cluster coordination groups and other related inter-agency coordination meetings with key stakeholders.
  • Conduct assessments of ICT infrastructure in countries and evaluate gaps and support requirements in the context of IT Emergency Preparedness and Response (EPR) in coordination with local and regional actors.
  • Work with Pacific Island Countries (PICs) and territories to develop their strategies and plans relating to emergency telecommunication systems and related processes in their countries.
  • Identify funding requirements for Pacific ETC projects and work closely with RBB IT EPR and Finance, to prepare the ETC and IT budgets for the Pacific, track and monitor expenditure against forecast.
  • Contribute to the establishment and review of the WFP Country Strategic Plan (CSP) and budget revisions, to reflect IT and ETC emergency and preparedness country activities planned.
  • Liaise with Global ETC and WFP Communication officers to ensure that relevant content for the Pacific is shared on internal or external platforms and other social media channels.
  • Establish links with private sector entities with objective of strengthening emergency telecommunications preparedness and response capacity in the region.
  • Coordinate and prepare reports on ETC and IT activities, investments and costs, identifying trends/issues and proposing solutions to increase cost-efficiency.
  • Develop and maintain IT/TC systems and networks, ensuring appropriate data security and access controls considering both local and wide area network issues; and enabling users to get maximum benefits from them.
  • Develop technical specifications and tender documents, and manage contracts with service providers, to facilitate procurement of IT/TC equipment and services at minimum cost, in line with WFP rules and regulations.
  • Maintain technical expertise and knowledge of industry developments and develop skills within specific areas of competence.
  • Provide advice to managers and users to resolve complex issues, understanding their needs and ensuring IT policies, procedures, systems and tools are correctly applied to support them.
  • Lead and motivate a small team, monitoring performance, providing coaching, training and guidance to ensure appropriate development and enable high performance.
  • Build capability of staff, collaborating with colleagues in the IT division to design and deliver corporate training policies and programmes aimed at developing skills/knowledge in ICT and ETC.
  • Contribute to emergency preparedness and contingency planning, providing technical recommendations and monitoring the management of risks, so that WFP can maintain basic IT services and/or quickly respond and deploy resources to affected areas at the onset of a crisis.
  • Contribute to ETC, or WFP ICT, Emergency Operations in the Pacific region when required, and participate in the development of Inter-agency Emergency Preparedness Plans, Humanitarian Response Plans (HRP), budgets and Concept of Operations (CONOPS).
  • Perform other duties as required.



  • Advanced university degree in Computer Science or other relevant field, or First University degree with additional years of related work experience or trainings/courses.


  • At least 5 years of progressively responsible professional experience in field operations and/or project management.


  • Fluency (level C) in English language.
  • Intermediate knowledge (level B) of a second official UN language: Arabic, Chinese, French, Russian, Spanish, and/or Portuguese (a WFP working language).


  • Experience managing projects and collaborating with various actors in a humanitarian response setting.
  • Knowledge of IASC policies related to Cluster activity as well as broader UN humanitarian principles on emergency preparedness and response
  • Has assisted in the development of IT governance strategies, policies and system architecture at a HQ and field.
  • Has acted in IT advisory capacity to Country/Sub Office leadership.
  • Has participated in the negotiation, evaluation and management of IT contracts with service providers at HQ and field office.
  • Has developed business cases that capture project life-cycle costs, benefits, and risks for the purchase of IT service or equipment.
  • Has keen ground-level experience leading the implementation of IT and telecoms systems in emergencies.


  • Ability to identify, research, analyze and synthesize complex information and produce concise and analytical reports under time constraints
  • Ability to work under pressure and multitask
  • Ability to work independently with minimum supervision
  • Strong oral and written communication skills


These are the common standards of behaviour that guide HOW we work together to accomplish our mission.

Leads by Example with Integrity Drives Results and Delivers on Commitments Fosters Inclusive and Collaborative Teamwork Applies Strategic Thinking Builds and Maintains Sustainable Partnerships

Lives the WFP values and shows humanity and integrity by role modelling care for others

Delivers on commitments and adapts readily to change

Is inclusive and collaborative, and contributes to a culture of learning and personal growth

Demonstrates commitment to gather perspectives, analyse options and risks, and propose new ways of doing things

Builds and nurtures external partnerships and collaborates with partners to deliver common objectives

Different expectations of behaviour are defined depending on your grade and role/responsibilities within WFP.


  • This is an International Professional position and candidates must be a national of a country other than the country of assignment.
  • Mobility is and continues to be, a core contractual requirement in WFP. The selected candidate will be employed on a fixed term as well as a rotational contract with a probationary period of one year.
  • WFP offers an attractive compensation and benefits package in line with ICSC standards ( including basic salary, post adjustment, relocation entitlement, visa, travel and shipment allowances, 30 days’ annual leave, home leave, an education grant for dependent children, a pension plan, and medical insurance.
  • The selected candidate will be required to relocate to Suva, Fiji to take up this assignment.


  • We strongly recommend that your profile is accurate, complete and includes your employment records, academic qualifications, language skills and UN Grade (if applicable)
  • Once your profile is completed, please apply, and submit your application
  • Please make sure you upload your professional CV in the English language
  • Kindly note the only documents you will need to submit at this time are your CV and Cover Letter
  • Additional documents such as passport, recommendation letters, academic certificates, etc. may potentially be requested at a future time
  • Please contact us at in case you face any challenges with submitting your application
  • Only shortlisted candidates will be notified


WFP has a zero-tolerance approach to conduct such as fraud, sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will be expected to adhere to WFP’s standards of conduct and will therefore undergo rigorous background verification internally or through third parties. Selected candidates will also be required to provide additional information as part of the verification exercise. Misrepresentation of information provided during the recruitment process may lead to disqualification or termination of employment

WFP will not request payment at any stage of the recruitment process including at the offer stage. Any requests for payment should be refused and reported to local law enforcement authorities for appropriate action.