GBBC Member Careers

Human Resources Officer, Staff Relations P4 - Rome, Italy

World Food Programme

World Food Programme

People & HR
Posted on Friday, September 1, 2023


WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

Are you a seasoned Staff Relations Specialist interested in further developing your professional experience while contributing to ending global hunger? Are you passionate about helping those in need? Would you like to join a global organization investing in its people?

If so, an exciting and fulfilling career awaits you! Join our diverse and passionate team that works on varied and international projects directly contributing to saving and changing millions of lives around the globe.


Applications must be submitted by Thursday, 21st September 2023 (11:59 PM CET).


The World Food Programme (WFP) is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website: World Food Programme (WFP) and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter.


  • WFP is a 2020 Nobel Peace Prize Laureate
  • WFP offers a highly inclusive, diverse and multicultural working environment
  • WFP invests in the personal and professional development of its employees through a range of trainings, accreditation, coaching, mentorship and other programs as well as through internal mobility opportunities
  • A career path in WFP provides an exciting opportunity to work across various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe
  • We offer an attractive compensation package (please refer to the Terms and Conditions section)


The Staff Relations Branch (HRMTR) reports to the Director, Human Resources Division and is responsible for providing strategic advice to senior management in connection with grievances and disciplinary matters. HRMTR’s goal is to protect the integrity and efficiency of WFP, while also ensuring that WFP’s internal justice system reflects principles of fairness and due process. In addition, HRMTR works with managers, other offices, and staff representative bodies to advance WFP approach to protection from abusive conduct and promote a healthy workplace environment and constructive staff-management relations, including through consultations on policy initiatives and through informal resolution of grievances and potential workplace conflict.


We are hiring a highly qualified Staff Relations professional at P4 level, to act as senior case-handler of complex disciplinary matters, advise managers and HR professionals in Headquarters and the Field on a broad range of situations concerning staff management relations in the context of large international organization, and coordinate the work of more junior team members.

KEY ACCOUNTABILITIES (not all-inclusive)

Reporting directly to the Chief, HRMTR, the Human Resources (Staff Relations) Officer, P4 will be responsible for the following duties:

Staff-Management Relations:

  • Support the Chief, HRMTR in maintaining the relationship between WFP’s senior management and the recognized Staff Representative Bodies, including by conducting informal and formal consultations with the Staff Representatives Bodies on initiatives related to terms and conditions of employment of the staff and general staff welfare.

Internal Justice System:

  • Coordinate the work of other team members and, when appropriate, directly handle analysis and review of investigations reports and recommendation of appropriate action. Prepare reports on WFP's practice in disciplinary matters for a broad range of internal stakeholders. Propose and implement related policy and procedural developments.
  • Administration of the due process requirements and internal policies related to performance rebuttal process and performance-based separations;
  • Review grievances from employees and advise on appropriate resolution thereof in accordance with established staff regulations, rules, policies and procedures;
  • Participate in relevant ad hoc working groups internally and at the inter-agency levels;
  • Keep abreast of policy and other developments related to internal administration of justice;
  • Identify trends and systemic issues and make appropriate recommendations to address such issues.

Advisory Services:

  • Expert advice and support to management and affected employees on matters concerning protection from harassment, sexual harassment, abuse of authority, and discrimination, also by keeping abreast of relevant developments within the organization and assisting the enforcement of WFP’s zero-tolerance approach to violations;
  • Provide technical and strategic advice and services to Human Resources officers and managers both in Headquarters and the Field on disputes, grievances, issues of conduct and underperformance, and any other matters failing within HRMTR area of expertise;
  • Evaluate the impact of Human Resources-related policies, systems and procedures and make related recommendations to meet evolving WFP needs.


  • Preparation and delivery of awareness-raising material and presentations for WFP employees worldwide, with a particular focus on behavioral standards and protection from harassment, sexual harassment, abuse of authority and discrimination;
  • Manage special HR/HRMTR project(s), as requested;
  • Assist the Chief, HRMTR in identifying priorities, defining plans and managing the work of the Staff Relations Branch, in a manner that ensures optimal allocation of work, individual professional development and engagement, and effective provision of services



  • Advanced university degree in Human Resources Management, Industrial/Labour Relations or Law, or a first university degree with additional years of related work experience.


  • At least eight years (of which three international) of progressively responsible experience in the fields of human resources management, industrial/labour relations, and/or law practice.
  • Experience with managing industrial relations, disciplinary matters, disputes, grievances and contested employee separations.
  • Experience in a United Nations system entity is desirable.

Functional Skills & Knowledge:

  • Leading edge experience and skills in handling the broad range of potentially contentious issues arising in human resources practice, particularly in connection with staff-management relations and the application of human resources policies, rules and principles;
  • Excellent verbal and written communication, combined with superior analytical skills and a solution-oriented approach;
  • Demonstrated ability to work with ambiguity and to consult, influence, and partner with key stakeholders in developing and executing human resources solutions, strategies and/or policy changes;
  • Ability to work effectively as senior member of a team, with a proven capacity to motivate people and mentor their professional development, and ability to establish and maintain effective, respectful and harmonious working relations with all individuals, regardless of gender, national and cultural background;
  • A high degree of independence in identifying appropriate work priorities, organizing activities and moving individual and team work forward effectively;
  • Takes responsibility for incorporating gender perspectives in all areas of work, to ensure equal participation of men and women.
  • Sound judgment and discretion in handling confidential information.


  • Fluency in oral and written English with an intermediate knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) or Portuguese (one of WFP’s working languages).


These are the common standards of behaviour that guide HOW we work together to accomplish our mission.

Leads by Example with Integrity Drives Results and Delivers on Commitments Fosters Inclusive and Collaborative Teamwork Applies Strategic Thinking Builds and Maintains Sustainable Partnerships

Lives the WFP values and shows humanity and integrity by role modelling care for others

Delivers on commitments and adapts readily to change

Is inclusive and collaborative, and contributes to a culture of learning and personal growth

Demonstrates commitment to gather perspectives, analyse options and risks, and propose new ways of doing things

Builds and nurtures external partnerships and collaborates with partners to deliver common objectives

Different expectations of behaviour are defined depending on your grade and role/responsibilities within WFP.


Mobility is and continues to be a core contractual requirement in WFP. This position is however classified as “non-rotational” which means the incumbent shall not be subject to the regular reassignment process unless the position is reclassified as rotational. The selected candidate will be employed on a fixed-term contract with a probationary period of one year. This position is open to both internal and external candidates.

WFP offers an attractive compensation and benefits package in line with ICSC standards ( including basic salary, post adjustment, relocation entitlement, visa, travel and shipment allowances, 30 days’ annual leave, home leave, an education grant for dependent children, a pension plan, and medical insurance.

The selected candidate will be required to relocate to Rome, Italy to take up this assignment.


  • We strongly recommend that your profile is accurate, complete, and includes your employment records, academic qualifications, language skills and UN Grade (if applicable).
  • Once your profile is completed, please apply, and submit your application.
  • Please make sure you upload your professional CV in the English language
  • Kindly note the only documents you will need to submit at this time are your CV and Cover Letter
  • Additional documents such as passport, recommendation letters, academic certificates, etc. may potentially be requested at a future time
  • Please contact us at in case you face any challenges with submitting your application
  • Only shortlisted candidates will be notified


WFP has a zero-tolerance approach to conduct such as fraud, sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will be expected to adhere to WFP’s standards of conduct and will therefore undergo rigorous background verification internally or through third parties. Selected candidates will also be required to provide additional information as part of the verification exercise. Misrepresentation of information provided during the recruitment process may lead to disqualification or termination of employment

WFP will not request payment at any stage of the recruitment process including at the offer stage. Any requests for payment should be refused and reported to local law enforcement authorities for appropriate action.