WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.
The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.
WFP Cameroon is part of the Country Offices in the Regional Bureau for Central and West Africa (RBD) facing multiple humanitarian crises that simultaneously aggravate existing socio-economic vulnerabilities in the country. The fragile security situation in the Northern part of the Country, a protracted refugee operation in the East and crises in the Northwest and Southwest regions has left millions of people vulnerable to food insecurity. WFP provides a key emergency response component of the Humanitarian Response Plan through regular food and sustainable development assistance to part of the food insecure and vulnerable people in the country. With the launch of the second-generation strategic plan, it is imperative to obtain the optimum capacity of staff, partners and beneficiaries given the precarious humanitarian situation and importance of delivering efficient and quick support. This role further described below, will contribute to the World Food Programme's mission in Cameroon to Saving Lives, Changing Lives.
Under the leadership of the Head of Unit/Supervisor, the staff member will be responsible for coordinating and providing high quality, client-focused and value-for-money oriented administration services, mainly including Travel Management.
KEY ACCOUNTABILITIES (not all-inclusive)
Act as a role model of the values, principles, and standards of WFP, actively contributing to creating an enabling, inclusive work environment through respectful and constructive communication and holding self and other team members accountable for their actions.
Travel services management: Arrange bookings/tickets for all staff travel, within the country and internationally, ensuring that WFP procedures are regulations are followed and the liability to the organization is minimized to achieve cost efficiency.
Ensuring clearance of invoices for the WFP contracted Travel agency are settled in a timely manner.
Process TRIPS for staff efficiently.
Provide training and guidance to staff in interpretation of administrative procedures, policies, processes, and use of corporate systems to ensure consistency and efficiency of services provided to all clients.
Coordinate the activities of the team of staff working in the area of travel to ensure individual and team objectives are met in compliance with all relevant regulations, policies, and procedures, and performance plan.
Verify resource requirements in the area of Travel and assist in the identification of new requirements to facilitate efficiency and cost-effectiveness of operations and services.
Support the production of various data, analyze, compile and prepare travel reports (including travel plans) in order to contribute to the provision of accurate information for informative decision-making and to support the effective and timely management of WFP resources.
Contribute to planning, monitoring and processing administrative actions related to procurement, finance, human resources, etc., including contracts with external vendors to ensure all data is accurately and timely recorded, processed in WFP corporate systems and any operational issues addressed.
Adapt and update administrative processes, supporting the implementation of operating procedures, in order to contribute to the continuous improvement of administration services.
STANDARD MINIMUM QUALIFICATIONS
Education: Completion of secondary school education. A post-secondary certificate in the related functional area.
Experience: Six (6) years or more of professional experience in a relevant field of work, preferably in Travel Management, with a background and interest in international humanitarian development.
Language: Fluency (Level C) in English or French language (written and oral). Intermediate knowledge (level B) of a second official UN language: English/French. (Other WFP working language) would be an asset.
Description of the behaviour expected for the proficiency level
Business Support Services & Reporting
Applies strong ability to identify country level requirements and develop customer focused solutions and action plans. Communicates data-based findings in a highly impactful way that is tailored to the audience.
Internal Controls & Risk Management
Utilises understanding of risk management approaches and internal controls to monitor projects and programmes to confirm regulatory compliance, ensure data integrity and ensure client satisfaction.
Monitors trends in staffing and resource usage to anticipate and escalate potential issues to programme leaders and key clients.
Specialised Knowledge in Administrative Services
Demonstrates a broad or specialist knowledge of administration best practices, techniques and processes, and a good grasp of WFP standards, processes, and infrastructure in area of responsibility; applies this to ensure the provision of efficient and effective administration services.
Monitors and supervises administrative work against the established standards and protocols for service excellence. Ensures that customer problems are identified and resolved.
DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE
Has demonstrated a sound understanding of WFP administrative operating standards and awareness of international humanitarian development issues through day to day work.
Has provided ad-hoc guidance to new staff members.
ADMINISTRATION-Business Support Services & Reporting
ADMINISTRATION-Internal Controls & Risk Management for Administration and Engineering
ADMINISTRATION-Resource Management for Administration & Engineering
ADMINISTRATION-Specialised Knowledge in Administrative Services
BEFORE YOU SUBMIT YOUR APPLICATION
We strongly recommend that your profile is accurate, complete and includes your employment records, academic qualifications, language skills and UN Grade (if applicable)
Once your profile is completed, please apply, and submit your application
Please make sure you upload your professional CV in the English or French language
Kindly note the only documents you will need to submit at this time are your CV and Cover Letter
Additional documents such as passport, recommendation letters, academic certificates, etc. may potentially be requested at a future time
Application Deadline: Tuesday, 28th November 2023 (11:59 PM UTC+1)
WFP has a zero-tolerance approach to conduct such as fraud, sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will be expected to adhere to WFP’s standards of conduct and will therefore undergo rigorous background verification internally or through third parties. Selected candidates will also be required to provide additional information as part of the verification exercise. Misrepresentation of information provided during the recruitment process may lead to disqualification or termination of employment
WFP will not request payment at any stage of the recruitment process including at the offer stage. Any requests for payment should be refused and reported to local law enforcement authorities for appropriate action.